PHRN Quality Analyst

PHRN Quality Analyst (QA)Location: Ortigas (Onsite)Shift: Night ShiftSalary: PHP 50,000–55,000 | Can Start ASAPQualifications:Must be a Registered Nurse (PHRN) with a valid PRC license1–2 years of experience as a Quality Analyst (QA) in the BPO/Healthcare industryStrong background in quality monitoring and compliance in healthcare accountsWilling to work...

Job Responsibilities:Monitor and evaluate nursing processes to ensure compliance with quality standards and clinical accuracy.Review documentation and workflows to identify areas for improvement in clinical operations.Support the enhancement of QA tools and methodologies to drive consistent and high-quality patient care.Collaborate with cross-functional...

Join to apply for the Quality Analyst | Paranaque role at ibexThe QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas...

PHRN Medical Coder – Non-Voice (Onsite)Location: Manila, PhilippinesWork Setup: OnsiteSchedule: Monday to Friday | Night Shift | Shifting Schedule | Weekends OffEmployment Type: Full-TimeDuties and ResponsibilitiesMedical Coding & DocumentationAssign ICD-10, CPT, HCPCS, and DRG codes based on medical records.Ensure accuracy of coded data for claims...

OverviewThe QA Analyst will be responsible for proactively identifying agent performance opportunities by evaluating customer interactions (calls, emails, chats, etc.) for compliance with project standards. This includes assessing adherence to standards, accuracy, customer experience, and contact handling efficiency, supporting at least one account within a...

Position:Collection Quality AnalystOverview:The Collection QA monitors, evaluates, and enhances the quality of collection calls and processes. This role ensures the collection team adheres to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training opportunities.Key...

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service,...

Role: Collections Quality Analyst | Permanent PositionWork set-up: Onsite - McKinely West, Taguig or MOA Complex, MOAWork schedule: Can work in Australian shiftThe Collection QA monitors, evaluates, and helps improving the quality of collection calls andprocesses. This role helps collection team members to adhere to company policies, regulatoryrequirements,...

Job DescriptionThe Quality Test Analyst I is primarily responsible for the planning, design and execution of manual and automated test scripts. He/she will have to work closely with senior managers, product analysts, developers and with other fellow Quality Test Analysts in the team. He/she is responsible in performing end-to-end Quality Control and Quality...

Job DescriptionThe Quality Test Analyst I is primarily responsible for the planning, design and execution of manual and automated test scripts. He/she will have to work closely with senior managers, product analysts, developers and with other fellow Quality Test Analysts in the team. He/she is responsible in performing end-to-end Quality Control and Quality...