Retail Store Officer

4 days ago

Davao City, Davao, Philippines Smart Communications, Inc. Full time ₱150,000 - ₱250,000 per year

Educational Background

  • Bachelor's degree holder, preferably Sales and Marketing, Business Management and other related courses.

Work Experience

  • At least 1 year work experience in sales-related front-liner role (i.e. QSR crew, customer service agent, etc.).

Responsibilities

DRIVES PROFITABILITY

  • Delivers Target thru comprehensive digital solutions to customers.
  • Delivers products and services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc.
  • Increases revenue thru upgrade of plans/packages, promotion of Value Added Services and endorsement of referrals by effectively assessing customer needs.
  • Handles proactive retention call out via cosmo.

DELIVERS CUSTOMER EXPERIENCE

  • Ensures first contact resolution and standard for quality and customer service metrics are met by performing the following:

o Identifies and assesses customers' needs to achieve satisfaction.

o Builds sustainable relationships of trust through open and interactive communication.

o Handles requests and complains, provide appropriate solutions and alternatives to provide first contact resolution.

  • Ensures execution of Customer Journey consistently and within prescribed standards.
  • Solicits customer feedback regarding the quality of service provided proactively.
  • Maintains existing relationship with customers and advocates VIP handling.

CUSTOMER RELATIONSHIP MANAGEMENT

  • Builds long term relationship with the customers.
  • Responds and handles inquiries, requests and complaints from assigned accounts.
  • Acquires new customers from existing customers thru cross selling and upselling.

OPERATIONS MANAGEMENT

  • Observes the following processes/guidelines in order to effectively perform the job:

o Daily Routine for CSOs (dependent on the type of store format where assigned).

o Sales, Aftersales, Cashiering and Inventory business processes.

  • Ensures compliance in monitoring and resolving the following:

o Post review findings.

o Individual inventory variance.

o Pending transaction in individual worklist.

  • Handles inventory operations, (as needed for LCSO assigned as IO reliever).
  • Ensure service fulfillment delivery of services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc.
  • Handles infinity sales and aftersales transactions.
  • Assists customers virtually via MS bookings and Virtual Frontline Appointment.
  • Assists other customer interfacing group as needed (e.g. social media, hotline etc.).

DIGITAL PROFICIENCY

  • Improves digital skills by checking latest trends in the market.
  • Ensures compliance on e–learning and other training requirements.

  • Retail Store Supervisor

    1 week ago

    Davao City, Davao, Philippines SM Retail Inc Full time ₱250,000 - ₱500,000 per year

    Job description:The Store Supervisor shall assist the Store Manager in all his functions and shall assume full responsibility of the branch is his absence. He shall also be responsible for the availability and display of merchandise.Specific Duties and ResponsibilitiesManagement of Store OperationsMerchandise and DisplaySales and Customer...

  • Assistant Retail Store Manager

    2 weeks ago

    Davao City, Davao, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE:Assistant Retail Store ManagerWORK LOCATION:Davao CityWORK SETUP:Full-Time, OnsiteJOB SUMMARY:The Assistant Retail Store Manager supports the Store Manager in overseeing daily store operations to ensure sales and operational objectives are met while delivering a premium customer experience. This role plays a key part in driving sales...

  • Retail Store Supervisor

    6 days ago

    Davao City, Davao, Philippines Emperador Distillers, Inc. (EDI) Full time ₱900,000 - ₱1,200,000 per year

    Responsible for the implementation of all store operations policies and procedures such as delivering excellent customer experience, sales generation and profitability of the store.Strong interpersonal skillsWith operation experience or management experience/skillsPassionate, self-motivated with the ability to work with minimal supervision.Excellent English...

  • Store Consignor Supervisor

    6 days ago

    Davao City, Davao, Philippines SM Retail Inc. (Non-Wearable MBC, Inc.) Full time ₱264,000 per year

    Responsibilities:Screens Store Consignor Demo applicants, verifies pre-employment requirements submitted; prepares and distributes Entry Pass Identification Card.Conducts orientation for newly hired Sales Demo on the Company/Store/Department policies and procedures relative to store operations specifically on warehouse and demo personnel management prior...

  • Store Supervisor

    6 days ago

    Davao City, Davao, Philippines Abenson Ventures, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Talent SpecificationGraduate of any business course, accountancy, marketing, commerceMinimum of 2-3 years supervisory experience in retail/food service industryExperienced gained from Retail, Dept. Store, Supermarket and Food (Quick Service Restaurant) IndustryPassion for Caring and Winning CustomersAdvocate of Values & Culture Building programsWith Long...

  • Store Manager

    1 week ago

    Davao City, Davao, Philippines Rebel Bakehouse Full time ₱300,000 - ₱600,000 per year

    Job qualifications:Candidate must possess at least Bachelor's Degree in Business Administration, Marketing or a related field.At least 3 Year(s) of working experience as a Store Supervisor or Store Manager in a retail environment in cosmetics, fragrances, ladies apparel, footwear, and/or accessories and/or home furnishings products.Must be adept in Store...

  • Retail Associate

    4 days ago

    Davao City, Davao, Philippines About Life Group Full time ₱530,000 per year

    Job Description:Assigned at Croft Bulk Foods, a zero-waste shop offering all-vegan products in bulk, the Retail Associate assists customers, handles cashiering, manages inventory, and promotes the store's zero-waste and plant-based mission. They ensure a clean, organized, and welcoming store environment while supporting upselling, marketing initiatives, and...

  • Assistant Store Supervisor

    6 days ago

    Davao City, Davao, Philippines Power Mac Center Full time ₱200,000 - ₱250,000 per year

    About the role We are seeking an enthusiastic and driven Assistant Store Supervisor to join our Power Mac Center team in Gaisano Mall Toril. As an Assistant Store Supervisor, you will play a crucial role in overseeing the day-to-day operations of our store, ensuring exceptional customer service and driving sales performance.What you'll be doingManaging and...

  • Store Supervisor

    6 days ago

    Davao City, Davao, Philippines Mini Depato Corp. Full time ₱1,200,000 - ₱3,600,000 per year

    QUALIFICATIONSCandidate must possess at least Bachelor's Degree in any field.At least 2 to 3 Year(s) of working experience in a related field is required for this position.Retail experience is a MUST with Visual Display experienceIdeally, the supervisor specializes in Sales - Retail/General or equivalent.Applicants must be willing to work in SM Supermarket...

  • Store Head

    6 days ago

    Davao City, Davao, Philippines Primer Group of Companies Full time

    Job SummaryA Store Head is primarily responsible for ensuring that store sales target is constantly achieved. Monitoring of the store's inventory and submission of timely merchandise replenishment requests are to be ensured to ensure proper stock levels are healthy weekly. They are expected to train and engage direct reports to hit sales targets, comply with...