Customer Service Representative(Virtual Process)

3 days ago

Cebu City, Central Visayas, Philippines CEBU NEW WAVE RECRUITMENT, INC. Full time

About the role

We are looking for an enthusiastic and customer-focused Customer Service Representative to join our team at CEBU NEW WAVE RECRUITMENT, INC.' in Cebu City Cebu. This is a full-time role where you will be responsible for providing excellent customer service and support to our clients.

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email, and chat
  2. Resolving customer issues and complaints in a professional and timely manner
  3. Providing accurate information and solutions to customers
  4. Maintaining detailed records of customer interactions
  5. Identifying opportunities to improve customer experience and satisfaction
  6. Adhering to company policies and procedures

What we're looking for

  1. Previous experience in a customer service or call centre role
  2. Strong communication and interpersonal skills
  3. Excellent problem-solving and decision-making abilities
  4. Proficiency in using computer systems and software
  5. Ability to work well under pressure and meet deadlines
  6. Fluency in English, both written and verbal

What we offer

At CEBU NEW WAVE RECRUITMENT, INC.', we value our employees and strive to provide a rewarding and fulfilling work environment. Some of the key benefits we offer include:

  1. Competitive salary and bonus opportunities
  2. Comprehensive health insurance coverage
  3. Opportunities for career development and advancement
  4. Flexible work arrangements and work-life balance initiatives
  5. A supportive and collaborative team environment

About us

CEBU NEW WAVE RECRUITMENT, INC.' is a leading provider of customer service solutions, helping businesses deliver exceptional customer experiences. With a strong focus on innovation and customer-centricity, we have established a reputation for excellence in the industry. Join our team and be a part of our continued success.

Apply now for this exciting opportunity to become a Customer Service Representative at CEBU NEW WAVE RECRUITMENT, INC.'.

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