Service Delivery Lead
2 weeks ago
The Service Delivery Lead ensures smooth site operations, delivers excellent client service, and drives team performance while fostering collaboration and compliance.
Key Responsibilities:
- Provide leadership, set clear expectations, and support team development.
- Oversee daily operations, ensuring processes, policies, and compliance standards are followed.
- Monitor KPIs to meet client targets and maximize productivity onsite and remotely.
- Act as liaison between the site, clients, and internal departments to ensure effective communication and collaboration.
- Represent the site in meetings, governance reviews, and client touchpoints.
- Track attendance and performance of team members, conduct coaching, and manage disciplinary actions when needed.
- Support hiring, onboarding, and regular engagement activities with new and existing employees.
- Ensure a safe, compliant, and positive work environment through inspections, training, and adherence to safety regulations.
- Investigate and resolve service or process issues, escalating to senior management when necessary.
Qualifications:
- 4 years as a Team Lead in CSR/BPO
Job Types: Full-time, Permanent
Pay: Php40, Php50,000.00 per month
Benefits:
- Company events
- Health insurance
- Promotion to permanent employee
Application Question(s):
- Can you start ASAP?
Education:
- Bachelor's (Required)
Experience:
- Team Lead: 4 years (Required)
Location:
- Cebu City 6000 P07 (Required)
Work Location: In person
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