Service Delivery Lead

2 weeks ago

Cebu City P, Philippines Ascendion Full time ₱480,000 - ₱600,000 per year

The Service Delivery Lead ensures smooth site operations, delivers excellent client service, and drives team performance while fostering collaboration and compliance.

Key Responsibilities:

  • Provide leadership, set clear expectations, and support team development.
  • Oversee daily operations, ensuring processes, policies, and compliance standards are followed.
  • Monitor KPIs to meet client targets and maximize productivity onsite and remotely.
  • Act as liaison between the site, clients, and internal departments to ensure effective communication and collaboration.
  • Represent the site in meetings, governance reviews, and client touchpoints.
  • Track attendance and performance of team members, conduct coaching, and manage disciplinary actions when needed.
  • Support hiring, onboarding, and regular engagement activities with new and existing employees.
  • Ensure a safe, compliant, and positive work environment through inspections, training, and adherence to safety regulations.
  • Investigate and resolve service or process issues, escalating to senior management when necessary.

Qualifications:

  • 4 years as a Team Lead in CSR/BPO

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Promotion to permanent employee

Application Question(s):

  • Can you start ASAP?

Education:

  • Bachelor's (Required)

Experience:

  • Team Lead: 4 years (Required)

Location:

  • Cebu City 6000 P07 (Required)

Work Location: In person

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