Customer Support for Mendeley-1

4 days ago

Iloilo City, Western Visayas, Philippines RELX Group Full time ₱400,000 - ₱600,000 per year

  • Respond promptly to customer inquiries via phone, email and or chat

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  • Diagnose and troubleshoot customer issues effectively.

  • Escalate unresolved issues to appropriate internal teams (e.g., CXC's, CA's, AM's) when necessary.

  • Maintain detailed records of customer interactions via OSVC

  • Stay updated on product knowledge and company policies

  • Educate customers on new products and services

  • Participate in training sessions to enhance and refresh product knowledge

  • Follow communication procedures, guidelines, and policies

  • Contribute to team efforts by accomplishing related results as needed

  • Identify and suggest possible improvements on procedures

  • Adhere to and ensure compliance with company policies, procedures, and legal guidelines

  • Protect customer information confidentiality and ensure data privacy.

Qualifications:

  • Bachelor's degree holder
  • With at least 2 years of BPO experience
  • Experience in handling billing inquiries, service requests, suggestions and complaints

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.

  • Customer Support for Mendeley

    4 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    ResponsibilitiesRespond promptly to customer inquiries via phone, email and or chatHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionDiagnose and troubleshoot customer issues effectively.Escalate unresolved issues to appropriate internal teams (e.g., CXC's, CA's, AM's) when...

  • Tech customer spt Coordinator 1

    3 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    AccountabilitiesProvide advanced second level support to Frontline Representatives for LexisNexis products.Direct contact with technical and business teams to resolve production issues quickly.Escalate high level customer issues to engineering, development, production support, and product management teams and follow through to resolution.Assist customers...

  • Customer Support

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Cooee Inc Full time ₱150,000 - ₱250,000 per year

    Customer Support & Operations AssociateSchedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)About the RoleWe are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.You will help manage partners...

  • Customer Support

    5 days ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time ₱180,000 - ₱300,000 per year

    Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)About the RoleWe are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.You will help manage partners requests, coordinate with contractors, update...

  • Customer Support Representative

    4 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    OverviewProvides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from...

  • Customer Support Representative

    4 weeks ago

    Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time

    .Customer Support Representative page is loaded## Customer Support Representativelocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R101152Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and...

  • Customer Support Representative

    4 days ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱450,000 per year

    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer...

  • Customer Support Representative

    4 days ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time ₱250,000 - ₱450,000 per year

    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer...

  • IT Support Engineer

    4 days ago

    Iloilo City, Western Visayas, Philippines iReply Back Office Services Inc. Full time ₱300,000 - ₱360,000 per year

    The IT Support Engineer is a key member of the team responsible for ensuring the smooth operation of IT systems, networks, telephony, and data-related services. This role provides technical support to both internal staff and clients, resolving issues efficiently while delivering excellent customer service. The IT Support Engineer will leverage ticketing...

  • Customer Specialist

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Cagayan State University Full time

    Provide professional customer support, address specific requests, and enjoy structured career growth and comprehensive benefits.Your RoleKey responsibilities include:Professionally communicate with customers and provide solutions for specific requests as per process guidelines.Listen attentively to customer needs and demonstrate empathy while providing...