Internal Audit Manager

The Retail and Merchandise Audit Manager will play a crucial role in ensuring the accuracy, security, and compliance of financial transactions and processes within our merchandise and retail operations. The position will be responsible for conducting various audits to detect and prevent potential risks, losses, and fraudulent activities.

1. Daily Paperwork Audit

• Verify the accuracy of data entries and promptly address any incorrect information.

• Ensure that all required data is entered and polled accurately for reporting purposes.

• Address issues related to improper store closures, ensuring adherence to closing procedures.

2. Safe Drop Audit

• Conduct thorough investigations to identify any mishandling of money during safe drops.

• Verify that manual deposits are handled correctly and accurately recorded.

• Address issues related to incorrect bank credits for safe drop amounts.

• Ensure the safe functions properly to prevent any exposure of funds.

3. Coin Orders Audit

• Examine coin order processes to prevent mishandling of money.

• Verify that cashiers do not accept money without proper managerial knowledge and approval.

• Ensure all coin orders are appropriately deposited or entered in the system.

• Address and resolve issues related to undelivered coin orders and missing refunds.

4. EBT Audit

• Reconcile funds accurately and address any discrepancies in CardPointe funding.

• Investigate and resolve issues related to malfunctioning EBT machines causing sales losses.

• Address and prevent potential scams involving EBT transactions.

5. Credit Cards Audit

• Ensure timely submission of UCL (Universal Chargeback Liability) to Chevron.

• Verify reconciliation and consistency of PDI (Point of Delivery Information) with Chevron records.

• Investigate and resolve unpaid and fraudulent credit card transactions.

6. ROs/Garage Audit

• Verify that Mitchell matches with PDI records and address any unpaid transactions.

• Investigate and prevent mishandling of parts and paid-out transactions.

• Ensure proper closure of repair orders (ROs) in accordance with established procedures.

7. Cash Over/Short Audit

• Detect and address issues related to theft or system errors causing missing sales.

8. Cash on Hand Audit

• Implement measures to prevent mishandling and theft of cash funds.

9. Chargeback/Hard Copy Request Audit

• Ensure timely submission of receipts to Chevron for chargeback disputes.

• Address and resolve any access issues to POS (Point of Sale) data for disputing chargebacks.

10. Fee Ops Audit

• Verify that fees are accurately entered and prevent errors due to manual entry.

• Address and prevent issues related to wrong ACH (Automated Clearing House) amounts.

• Monitor operators' compliance with scanning all transactions, including scratcher sales, and ensure timely closing of operations.

11. Car Wash Audit

• Investigate and prevent mishandling of money and theft from the car wash coin box.

• Address issues related to unauthorized free car washes provided by Customer Service Representatives (CSRs).

12. Scratcher Vending Audit

• Detect and prevent theft and inaccuracies in recording sales.

• Address discrepancies in scratcher inventory and resolve machine defects causing sales loss.

13. Propane Audit

• Investigate and prevent theft of propane and detect leaks causing shortages.

• Bachelor's degree in Accounting.

• 3–5 years of experience in internal audit.

• 2+ years of leadership or management experience, including leading audit teams.

• Strong analytical and problem-solving skills.

• Attention to detail and high level of accuracy.

• Ability to work independently and as part of a team.

• Working knowledge of Microsoft Office (Word, Excel, and Outlook).

• Excellent computer skills using 10-Key by touch and ability to type 40 wpm.