Customer Service Representative

2 weeks ago

Philippines Manila Recruitment Full time

This opportunity is perfect for you because it will allow you to expand your expertise, work with a global team, and contribute to a company known for high standards and exceptional client service.

Company Profile

Our client is a long-established promotional products and marketing solutions company that began as a small service-focused operation and has since grown into a trusted partner for businesses across Australia. Built on the principle of providing specialist support from concept to delivery, the company offers a seamless, end-to-end service for branded merchandise, marketing materials, and print requirements. Through a combination of multiple e-commerce platforms and a dedicated customer support team, they give B2B clients the flexibility to order in the way that suits them best, whether fully online or with personalised assistance. Known for fast turnaround times, strong communication, and a consistently customer-first approach, the company continues to expand while helping organisations bring their branding to life with ease and reliability.

Duties and Responsibilities:

  • Manage incoming calls, emails, and live chat enquiries.
  • Build and maintain relationships with new and existing clients.
  • Identify and assess customer needs to achieve satisfaction.
  • Take detailed briefs, including required delivery dates and addresses.
  • Make suggestions for better, alternative, or more cost-effective solutions.
  • Produce quotes, purchase orders, and invoices.
  • Select suppliers using knowledge and judgment; set margins confidently.
  • Always keep communication open with clients.
  • Coordinate each job from start to finish, ensuring deadlines are met.
  • Take 100% ownership when problems arise.
  • ·Work independently with autonomy and confidence in decision-making.
  • Liaise with accounts to set up new clients and arrange prepayments.
  • Manage artwork issues and proof approvals.
  • Coordinate deliveries, ensuring no supplier branding is included.
Requirements

Qualifications:

  • With at least 1-2 years of experience in AU Product Promotion or Printing business experience.
  • Knowledge of APPA industry suppliers is required
  • Excellent verbal and written communication skills with the ability to engage effectively with customers
  • Excellent attention to detail and commitment to providing the best customer experience
  • Proven customer service/sales experience with a track record of achieving targets.
  • Australian Promotional Products Industry experience essential
  • High attention to detail.
  • Excellent communication skills, both verbal and written.
  • Strong phone manner, active listening skills, and a happy, confident approach.
  • Ability to multi-task, prioritize, and manage time efficiently. The role has a fast pace.
  • A strong desire to win every order.
  • Must work well in a team to balance workload.
  • Experience with Xero and Smartsheets is a bonus
  • Must have own computer/laptop, stable internet connection, and necessary work equipment.
  • Ability to problem solve under time pressure

Job Type: Work from Home

Employment Type: Full-time

Schedule: Monday to Friday: 8:30AM- 5:30PM Australian Eastern Standard Time

Location: Remote

Industry: Printing Services

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