Trust and Safety Associate

4 days ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱200,000 - ₱250,000 per year

Job Title: Trust and Safety Associate

Work Arrangement: Full Time Onsite- Pasay, Philippines

Trust and Safety Associate will be responsible for reviewing, monitoring, and moderating user-generated content to ensure it aligns with our community guidelines and legal standards. This role plays a crucial part in maintaining a safe, respectful, and engaging environment for our users by identifying and removing inappropriate or harmful content. The ideal candidate has strong analytical skills, excellent judgment, and the ability to handle sensitive material with professionalism.

Duties/Responsibilities:

  • Monitor and review user-generated content (text, images, video, etc.) across platforms to ensure it adheres to company guidelines.
  • Remove or report content that violates policies, including but not limited to spam, hate speech, graphic violence, nudity, and harassment.
  • Escalate complex or sensitive cases to the appropriate internal teams.
  • Provide feedback and suggestions to improve moderation processes and community guidelines.
  • Maintain accurate and detailed records of actions taken during moderation.
  • Collaborate with cross-functional teams including Trust & Safety, Legal, and Customer Support.
  • Other ad hoc tasks to be assigned.

Qualifications:

  • Must have at least 1 year experience with Content Moderation
  • Amenable to work on a fixed night shift schedule
  • Willing to work in Double Dragon Pasay
  • Good command of the English language

Job Type: Full-time

Benefits:

  • Paid training

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Content Moderation: 1 year (Preferred)

Work Location: In person

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