Training and Operations Support Lead

4 days ago

Taguig, National Capital Region, Philippines Globe Telecom Full time ₱104,000 - ₱130,878 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

  • Deliver technical and customer service training
  • Run pop-up reinforcements for SVs/CFS i.e. BITES Express
  • Manage toolkits and job aids i.e. BITES
  • Track daily NPS loopbacks and performance metrics
  • Other CFS Ops needs i.e. CFS uniforms

Duties And Responsibilities
Technical Training

  • Develop training materials and delivers training courses related to process, standards and new promos
  • Plan and schedule the delivery of learning activities, based on learning objectives. Manage the delivery of programs of learning.
  • Customize formal and informal learning activities, incorporating relevant business scenarios and case studies
  • Deliver training involving process, standards and new promos
  • Supports sales driven campaigns and initiatives from Broadband Marketing

BB Advocacies

  • Conducting FiberLab demo tour to onboard Globe employees in Broadband technology and IoT
  • Arranging Field Immersion schedule for all Globe employees' request
  • Oversee and plan social media posting
  • Support Ambassadors' program in conducting cascade on latest promo and announcements
  • Support in organizing events, workshops, and activities aimed at boosting morale and fostering a positive work culture, such as Monthly Celebrations, Town halls and Team building

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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