Current jobs related to Customer Success Manager - Pasig, National Capital Region - World Host Group
-
Customer Success Manager
2 weeks ago
Pasig, National Capital Region, Philippines CommPeak Limited Full time $104,000 - $130,878 per yearResponsibilitiesBuild and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experienceIncrease the retention and growth of CommPeak's most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsellRepresent...
-
Customer Success Manager
1 week ago
Pasig, National Capital Region, Philippines A2 HOSTING Full timeThe OpportunityWe're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers spending...
-
Customer Success Manager
3 weeks ago
Pasig, National Capital Region, Philippines A2 HOSTING Full timeThe OpportunityWe're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers spending...
-
Customer Success Manager
2 weeks ago
Pasig, National Capital Region, Philippines hosting Full timeOverviewThe OpportunityWe're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers...
-
Customer Success Associate
2 weeks ago
Pasig, National Capital Region, Philippines Iron Mountain Full time $70,000 - $120,000 per yearAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Success Partner
1 week ago
Pasig, National Capital Region, Philippines beBeeSuccess Full time ₱975,636 - ₱1,189,980About DialpadDialpad is the leading AI-powered customer communications platform. We transform how businesses communicate with their customers using real-time, AI-driven insights.At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. Every conversation matters, and...
-
Customer Success Advocate
1 week ago
Pasig, National Capital Region, Philippines beBeeSupport Full time ₱15,000 - ₱25,000Job OpportunityThe role of a Customer Success Advocate plays a vital part in helping customers achieve success with our software solution by providing prompt support, proactive solutions, and delivering an exceptional client experience.This position focuses on building strong relationships with customers, offering tailored guidance, and troubleshooting...
-
Customer Success Associate
1 week ago
Pasig, National Capital Region, Philippines Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Success Associate
1 week ago
Pasig, National Capital Region, Philippines Iron Mountain Full timeOverviewAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Success Lead
2 weeks ago
Pasig, National Capital Region, Philippines OutForce Full time $70,000 - $120,000 per yearMain purpose of role:The CSL will provide an exceptional experience for customers both directly and alongside your wider team. Support partners through their onboarding journey to deliver maximum value from products and services whilst establishing and strengthening customer relationships. As a CSL, meet and exceed our customers goals and objectives, driving...
Customer Success Manager
2 weeks ago
We're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers spending over $300/month).
Your focus will be to maintain strong relationships, ensure customer satisfaction, and identify opportunities to grow client accounts through additional services, upgrades, and better adoption of our platform.
Key Responsibilities
- Act as the main point of contact for key assigned clients.
- Build strong, long-term relationships with customers, ensuring they feel supported and valued.
- Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products, domains, and related services.
- Proactively monitor client health metrics, such as:
- Monthly revenue per client
- Number of active products per client
- Number of domains under management
- Cancellation trends
- NPS / CSAT scores
- Work closely with the support and sales teams to ensure clients receive timely care.
- Provide periodic check-ins and account reviews to identify areas for improvement or growth.
- Manage client retention efforts, addressing potential churn risks before they escalate.
About You
- Prior experience in account management, customer success, or hosting industry support preferred.
- Excellent communication and relationship-building skills.
- Strong understanding of web hosting, domains, and related technologies (or willingness to learn).
- Comfortable working with data to track KPIs and make decisions.
- Proactive, self-motivated, and customer-focused mindset.
What We Offer
- An exciting opportunity to shape lasting client relationships and elevate their web hosting experience.
- A supportive, collaborative culture where your expertise drives customer satisfaction and retention.
- Competitive compensation with growth opportunities in a truly global business.
Join us to build the team that builds
tNAYgaJ7mY
