NOC Engineer

2 days ago

Pasig, National Capital Region, Philippines PCCW GLOBAL Limited Full time ₱1,000,000 - ₱2,500,000 per year

General Function

The NOC engineer (Transmission) is responsible for first line maintenance during fault & event management. The transmission network engineer is responsible for timely identification/resolution of network and customer faults and outages as well as supporting the overall PCCW Global Network / Service Operations Center.

Major Responsibilities

  • Provide 24/7/365 front-line support in the PCCW Global Network and Service Operations Center.
  • Monitor and investigate transmission network bearer and customer circuit alarms generated by Network Management and Surveillance Alarm Monitoring Systems across all PCCW Global transmission platforms (e.g., DWDM, SDH, ).
  • Perform first-line maintenance and fault diagnostics on network equipment; coordinate with Tier-2 and Tier-3 transmission engineering teams for equipment replacement.
  • Troubleshoot customer-reported circuit faults, including diagnosis and testing for fault isolation and resolution.
  • To communicate with off-net partner/service partner to perform fault isolation
  • Implement circuit path changes to alternate routes for service restoration within PCCW Global's on-net transmission network.
  • Ensure timely handling of customer service reports and inquiries, providing regular updates.
  • Conduct appropriate tests (e.g., Bit Error Rate, RFC2544, Y.1564) to identify circuit faults and verify connectivity and performance of international bandwidth and Ethernet private lines.
  • Trigger escalation to other stakeholders
  • Maintain some basic knowledge of subsea cable system operations.
  • Communicate effectively with carriers, service partners, and internal/external stakeholders to expedite fault resolution and service restoration.
  • Provide status updates to customers and relevant parties on fault progress; take necessary actions and escalate issues according to NOC Management guidelines.
  • Document all remedial actions, progress timelines, and outage reasons in the ticketing system.
  • Participate in network and service reviews to drive performance improvements.
  • Perform routine Network/Service Operations Center tasks as per established procedures and instructions from the NOC Manager.
  • Comply with PCCW Global Network Operation Center information security policies and PCCW Group personal data privacy guidelines.
  • Support customer operations, change requests, and maintenance activities by coordinating with relevant parties and providing timely updates.
  • Carry out other related duties as assigned.

Job Requirement/Qualification/Skill

  • High Certificate / Degree holder or above in Electronic/Information Technology Engineering; OR
  • 1 - 3 years of direct telecom, networking or Internet Service Provider experience (strong technical education/training/aptitude will be considered in lieu of work experience)
  • MEF-CECP, CCNA desired or other advanced technical/networking certifications
  • Above average technical knowledge accompanied by excellent trouble shooting skills
  • Basic knowledge of Submarine cable system, TDM, T1/T3, E1/E3, STM1 to STM16/ OC03 to OC192 / OTU4, TCP/IP, BGP, VPN, MPLS, routing/switching
  • Proficient with standard network systems and software, i.e. NMS, Visio, Remedy, NetCool
  • Proactive/self-starter able to follow direction, processes and procedures
  • Good oral/written communications skills (clarity and conciseness)
  • Detail oriented and organized with the flexibility to manage multiple priorities effectively
  • Analytical problem solving skills with an ability to get to the root cause quickly
  • Strong customer service orientation
  • Report duty in office is required

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