NOC Analyst

20 hours ago

Pasig, National Capital Region, Philippines Outworks Pty Ltd Full time ₱360,000 - ₱420,000 per year

About the role

We are looking to extend our NOC support, the first point of customer support from Offshore. This role presents an opportunity for a NOC analyst to join our Network Operations Centre, who will be working closely with a team of senior engineers. The Network Operations Centre strives to provide the highest level of customer service. As the NOC analyst you will respond to all alerts and incidents, coordinate the escalation of the issue to appropriate technical team and ensuring notification to customers.

This role is a fulltime role and involves working a rotational shift roster which includes weekend and nightshifts. Candidates who are already familiar or have a strong desire should apply.

What we are looking for

  • Self-motivated team player who can communicate proficiently.

  • Courteous, enthusiastic, customer-oriented, assertive, and motivated about work

  • To monitor a wide variety of networks that included but not limited to telecommunication circuits, routers, switches, Firewalls, VoIP systems, servers, and backup operating systems.

  • Provide timely response to all incidents, outages, and performance alerts.

  • Categorize issues for escalation to appropriate technical teams or vendors.

  • Recognize, identify, and prioritize incidents in accordance with customer business requirements.

  • Proactively work on existing tickets on the queue. For issues outside the support desk, route or escalate to relevant teams or engineers.

  • Support multiple technical teams in 24x6 operational environment with high uptime requirements.

  • Document all actions in accordance with standard company policies and procedures.

  • Notify customers and third-party service providers of issues, outages, and remediation status.

  • Must have good reliable Internet connection for the times requested to work from Home

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Expected Start Date: 11/24/2025

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