Desktop Support Engineer

5 days ago

Mandaluyong Central Post Office, Philippines Microgenesis Business System Full time ₱400,000 - ₱800,000 per year

Job description:

  • Provide onsite support for software and hardware problems (network, AV, OS, outlook)
  • Follow standard operating procedure and SLA (ITIL)
  • Perform technical support to VIP / VVIP
  • Expertise on installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
  • Take ownership in providing accurate and reliable solutions to clients, document processes and system configuration
  • Administer hardware maintenance for all desktop IT equipment's
  • Perform system changes adhered to organizational policies and directives
  • Conduct remote desktop assistance to end users
  • Train end users on usage of computer hardware and software
  • Manage effective professional working relationships with internal and external clients
  • Log any software or hardware problems detected
  • Responsible for providing timely and accurate update and information on assigned incidents and service requests
  • Escalate incidents if there is a need for subject matter expert / third party support in a timely manner
  • Work closely with service providers to resolve service outages and/or in provisioning new services and carry out equipment acceptance testing and system integration testing
  • Maintain data integrity
  • Monitor desktop infrastructure performance and make suggestions to increase efficiency
  • Develop solutions to routine technical issues
  • Work closely with project Teams to analyze process, statistical data and provide impact assessment
  • Assist in the development of user documentation and training materials
  • Perform other related duties as assigned by management

QUALIFICATIONS AND SKILLSETS

  • An understanding of ITIL and Service Level Agreements
  • ITIL v3 certified is an advantage but not required
  • Proficient in hardware and software components and MS Office 365
  • Customer oriented with excellent communication skills
  • Should have an excellent technical and computer skills
  • Must be dependable and able to adapt to changing situations
  • Should know how to manage time and able to set priorities when handling multiple tickets
  • Knowledgeable in Computer Networking

SOFT SKILLS

  • Dedicated and Passionate
  • Sense of Urgency
  • Initiative/Proactive
  • Flexible
  • Self-confident
  • Can work under pressure
  • Organized and detail-oriented
  • Dependable/Reliable
  • Team Player

Job Types: Full-time, Fresh graduate

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Work Location: In person

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