Manager/Assistant Vice President DCC Service Delivery – Fixed Term

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager/Assistant Vice President DCC Service Delivery – Fixed Term.

To assist in managing the operational teams under Direct Custody and Clearing (DCC) Operations, namely Settlements and FX, Payments, Investment Licensing, Support and Control, and Reconciliations, to ensure maximum operational efficiency and adherence to service standards whilst minimising the risks associated with operations, thereby ensuring maximum profitability and attainment of operating and strategic objectives.

Responsible for the ongoing review of operational and regulatory risks inherent in operations and implementation of procedures to close or mitigate these risks and delivering strategic initiatives. Responsible for ensuring that client and counterparty inquiries are replied to, reportorial requirements due to client, issuers and/or regulators are accurate and submitted on a timely basis. Supports the department in identifying and developing service improvements. Deputizes for VP Service Delivery in his/her absence.

In this role, you will:

• Contributes towards maintaining/increasing the Bank's market share through seamless operations and provide support to business development and client servicing teams.

• Contribute to business and service development.

• Ensure high quality of service delivery provided to clients

• Proactive client servicing and work with Client Services team to provide client solutions and service improvements

• Develop and nurture a strong relationship with market players and regulators to develop and implement market reforms

• Coach and develop a highly motivated team through active performance management

• Maintain HSBC control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators

• Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting

To be successful in this role, you should meet the following requirements:

• Previous Securities Services experience is an advantage (e.g. Client Services, Operations, Settlements, Asset Services/Corporate Actions, Investment Licensing/Registration).

• General banking operations (e.g. remittances, foreign exchange) or financial accounting or business analyst background, knowledge of stock market activities, equities, fixed income instruments and other securities.

• Familiarity with regulators (Philippines Stock Exchange, Philippine Depository and Trust Corporation, Bangko Sentral ng Pilipinas, Bureau of Internal Revenue, Securities and Exchange Commission) and regulations.

• Must possess effective communication (verbal and written) and interpersonal skills, able to build relationships and influence others, both internal and external stakeholders.

• Must be organised, analytical, with keen attention to detail, a fast learner and efficient worker and ability to prioritize tasks.

• Must be able to think and work effectively under challenging situations to properly manage multiple tasks and identify any potential issues and resolve them.

• Must have strong sense of ownership, responsibility, accountability, and teamwork.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines