Vice President- Service Desk

2 days ago

Taguig, National Capital Region, Philippines ManpowerGroup Full time ₱450,000 - ₱500,000 per year

As a Vice-President, Service Desk Operations, you will have access to information of confidential nature. You will be expected to maintain that confidentiality. You should ensure that confidential documents are kept under lock and key and that electronic versions are secured as well.

Performance criteria

You will be assessed on the success in your role according to your achievements against these Terms of Reference and your performance against Performance Indicators. Job Summary The Vice-President, Service Desk Operations role typically involves overseeing and directing the strategic planning, operations, and financial performance of department assigned to you.

Job Responsibilities

Engagement / Mission Governance & Oversight

  • Delivering strategic client engagements
  • Contributing to a high level of client satisfaction and on-time/on-budget delivery
  • Contributing to business process service delivery
  • Contributing to service level improvement

Client Relationship & Business Development

  • Delivering strategic client engagements

  • Contributing to a high level of client satisfaction and on-time/on-budget delivery

  • Contributing to business process service delivery

  • Contributing to service level improvement

Team & Member Management

  • Ensuring the assignment, recruitment, and career development of team members

  • Ensuring the development of the team's capabilities and expertise in line with client needs/market evolution

  • Fostering the health and well-being of members

Operations Management

  • Leading and managing service delivery to achieve targeted budget, revenue, and profitability

  • Actively contributing to strategic and operation planning exercise

Development of Expertise

  • Developing/maintaining a high level of expertise in his/her field

  • Propagating this expertise locally and across the company

Qualifications for this role:

  • Experience: A minimum of 10-15 years of experience in handling Service desk across multiple industries for clients across geographies

  • Education: Bachelor's degree in Business, engineering, or a related field; relevant advanced degrees or certifications are a plus.

  • Technical Proficiency: Extensive knowledge and experience on data visualization and analytical tools.

  • Dynamic Leadership: Demonstrates an energetic and dynamic approach, characterized by ownership, self-motivation, resilient, tenacity, and the ability to work independently with minimal supervision under stressful situations

  • Effective Presentation Skills: Proven ability to present concepts and findings effectively to senior executives and global clients and leaders.

  • Relationship Building: Ability to forge strong relationships across diverse functions and industries and influence stakeholders by providing strategic insights.

  • Communication Skills: Exceptional written and verbal communication skills, coupled with meticulous attention to detail and a logical thought process.

  • Analytical Expertise: Strong analytical and problem-solving capabilities, with the ability to distill complex data into concise conclusions and actionable strategies.

  • Project Management: Excellent organizational and project management skills, with a track record of successfully managing multiple projects and priorities.

  • People Management: Ability to groom and build great succession plan and leaders

Job Types: Full-time, Permanent

Pay: Php450, Php500,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

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