Medical Billing Customer Support

6 days ago

Taguig, National Capital Region, Philippines Alldigi Tech Manila, Inc. Full time ₱396,000 per year

Job description:

Key Responsibilities

  • Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
  • Assist patients in understanding their statements, charges, and insurance coverage.
  • Research and resolve billing discrepancies, denials, and claim rejections.
  • Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
  • Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
  • Escalate complex issues to senior billing or compliance staff when necessary.
  • Educate patients on payment plans, insurance benefits, and financial assistance options.
  • Meet performance targets such as call resolution time, accuracy, and customer satisfaction.

Qualifications

  • 1–2 years of experience in medical billing, healthcare RCM, or customer support.
  • Knowledge of medical terminology, insurance claims processes, and EHR systems is highly preferred.
  • Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive information with professionalism and confidentiality.

Job Type: Full-time

Pay: Php25, Php33,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Promotion to permanent employee

Experience:

  • Medical Billing, Healthcare RCM, or Customer Support: : 1 year (Preferred)

Work Location: In person

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