Analyst - Finance Operational Excellence

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Analyst - Finance Operational Excellence, Finance Shared Services
Department & Team: FSSC- Operational Excellence
Reports to: Rico Apostol
Location: Manila, Philippines

Summary:

The Analyst, Operational Excellence is a key contributor to the Finance Shared Services Center (FSSC), supporting the execution of process improvement, automation, and governance initiatives. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency, enhance controls, and support the delivery of high-quality finance operations.

Key Responsibilities:

• Work with FSSC leaders, members and other finance teams to provide PMO support to ensure all project deliverables are complete, thorough and of high quality.
• Assist in the execution of operational excellence initiatives, including process mapping, documentation, and reengineering.
• Support project tracking and reporting activities, ensuring timely updates and alignment with project goals.
• Collaborate with FSSC teams to identify opportunities for automation and process optimization.
• Maintain and update standard operating procedures (SOPs) and workflow documentation.
• Contribute to the intake and governance process by helping monitor project stage-gates and performance metrics.
• Partner with different teams in any automations, efficiencies and reporting
• Provide administrative and coordination support for local and global projects.
• Foster collaboration across teams to support a culture of continuous improvement and operational excellence.
• Perform other duties as assigned.

Minimum Requirements & Skills:

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• 2 years of experience in a shared services, finance operations, or process improvement role preferred.
• Exposure to project coordination, process documentation, or automation tools is a plus.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with ERP systems and reporting tools is an advantage.
• Willingness to learn and adapt in a dynamic, fast-paced environment.
• Ability to work and deliver within tight deadlines, with willingness to work extended hours.
• Good problem-solving abilities to address and resolve operational issues.
• Good stakeholder management skills.
• Flexibility to adapt to changing business needs and environment.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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