Service Manager

1 day ago

Pasig, National Capital Region, Philippines HR Primo Management Services Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

We are looking for a seasoned and results-oriented Service Manager to take charge of the daily operations within our service department. The successful candidate will be responsible for ensuring the effective execution of standard operating procedures, delivering exceptional customer service, and driving ongoing improvements in service performance. This position requires strong leadership skills, in-depth automotive technical knowledge, and a proactive mindset focused on problem-solving and team development.

Key Responsibilities:

  • Ensure strict adherence to the Service Flowchart, Operations Manual, established procedures, and company policies throughout the service department.
  • Set the standard by modeling company values, professionalism, and policy compliance while leading office staff, frontliners, and workshop teams.
  • Act as the primary representative for the company in managing customer concerns and complaints, delivering prompt and effective resolutions.
  • Conduct regular performance reviews to assess training requirements, support employee development, and promote transparent communication.
  • Track and report key operational metrics, including departmental audits, security protocols, and budget compliance.
  • Identify areas for operational enhancement and implement improvements based on internal reviews, customer feedback, and audit results.
  • Oversee accurate job billing, ensure timely collection of receivables, and proactively address recurring issues impacting operations.
  • Contribute to revenue growth by promoting additional services, labor, and parts, while maintaining a strong focus on customer satisfaction and service excellence.

Qualifications:

  • Bachelor's degree in Engineering (Mechanical, Electrical, or ECE) or in a Business Management-related field.
  • At least 3 years of supervisory or managerial experience within an automotive dealership service department.
  • Solid technical expertise in automotive diagnostics, repair, and service operations.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint), with demonstrated experience in creating performance reports and business presentations.
  • Strong verbal and written communication skills; highly analytical with keen attention to detail.
  • Proven ability to lead and manage teams effectively, drive performance, and uphold organizational standards.
  • Self-driven, resourceful, and dedicated to continuous improvement.
  • Capable of enforcing company policies and administering disciplinary actions in accordance with the Company Handbook.

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