Service Manager

3 days ago

Pasig, National Capital Region, Philippines HR Primo Management Services Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

We are looking for a seasoned and results-oriented Service Manager to take charge of the daily operations within our service department. The successful candidate will be responsible for ensuring the effective execution of standard operating procedures, delivering exceptional customer service, and driving ongoing improvements in service performance. This position requires strong leadership skills, in-depth automotive technical knowledge, and a proactive mindset focused on problem-solving and team development.

Key Responsibilities:

  • Ensure strict adherence to the Service Flowchart, Operations Manual, established procedures, and company policies throughout the service department.
  • Set the standard by modeling company values, professionalism, and policy compliance while leading office staff, frontliners, and workshop teams.
  • Act as the primary representative for the company in managing customer concerns and complaints, delivering prompt and effective resolutions.
  • Conduct regular performance reviews to assess training requirements, support employee development, and promote transparent communication.
  • Track and report key operational metrics, including departmental audits, security protocols, and budget compliance.
  • Identify areas for operational enhancement and implement improvements based on internal reviews, customer feedback, and audit results.
  • Oversee accurate job billing, ensure timely collection of receivables, and proactively address recurring issues impacting operations.
  • Contribute to revenue growth by promoting additional services, labor, and parts, while maintaining a strong focus on customer satisfaction and service excellence.

Qualifications:

  • Bachelor's degree in Engineering (Mechanical, Electrical, or ECE) or in a Business Management-related field.
  • At least 3 years of supervisory or managerial experience within an automotive dealership service department.
  • Solid technical expertise in automotive diagnostics, repair, and service operations.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint), with demonstrated experience in creating performance reports and business presentations.
  • Strong verbal and written communication skills; highly analytical with keen attention to detail.
  • Proven ability to lead and manage teams effectively, drive performance, and uphold organizational standards.
  • Self-driven, resourceful, and dedicated to continuous improvement.
  • Capable of enforcing company policies and administering disciplinary actions in accordance with the Company Handbook.

  • IT Service Management

    2 weeks ago

    Pasig, National Capital Region, Philippines White Cloak Technologies, Inc. Full time $60,000 - $80,000 per year

    Job Title:IT Service Management (ITSM) EngineerJob Description:Execute day-to-day IT Service Management (ITSM) and IT Asset Management (ITAM) activities to ensure reliable, secure, and compliant IT operations.Monitor and support the performance, availability, and reliability of IT services and systems across the organization.Implement and maintain ITSM tools...

  • IT Service Management

    2 weeks ago

    Pasig, National Capital Region, Philippines YONDU INC. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:• Execute day-to-day IT Service Management (ITSM) and IT Asset Management (ITAM)activities to ensure reliable, secure, and compliant IT operations.• Monitor and support the performance, availability, and reliability of IT services andsystems across the organization.• Implement and maintain ITSM tools and workflows, ensuring accurate...

  • Customer Service Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Starpay Corporation Full time $40,000 - $60,000 per year

    JOB SUMMARY:A customer service manager leads the unit in providing great customer experience by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.SPECIFIC DUTIES AND RESPONSIBILITIES:Supervise day-to-day operations in the customer service unitRespond to customer service issues in...

  • IT Service Delivery Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines MBM Information Technology Consulting Full time ₱1,200,000 - ₱2,400,000 per year

    Triforce is looking for an IT Service Delivery Manager to act as the primary liaison between the IT services team and our customers, ensuring an exceptional customer experience. This role focuses on managing the delivery of IT services, maintaining service levels, and ensuring customer satisfaction without direct leadership of the technical team. The ideal...

  • Service Delivery Manager

    2 days ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱1,080,000 - ₱1,440,000 per year

    Job SummaryThe role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM...

  • Service Delivery Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Quess Full time ₱1,440,000 per year

    The Service Delivery Manager is responsible for planning, delivering, operating, monitoring, and maintaining stable, secure, and responsive support for assigned client(s) across specific service areas, in accordance with contractual agreements (e.g., Inter-Business Unit Agreements, Operational Frameworks, Service Level Agreements, etc.).This role includes...

  • IT Service Management Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines 77 Software Full time $104,000 - $130,878 per year

    Position Title: ITSM EngineerWork Setup: Hybrid (3-4x a week onsite)Work Location: Ortigas, PasigShift Schedule: Morning ShiftJob Description:·      Execute day-to-day IT Service Management (ITSM) and IT Asset Management (ITAM) activities to ensure reliable, secure, and compliant IT operations.·      Monitor and support the performance,...

  • Customer Service Manager

    5 days ago

    Pasig, National Capital Region, Philippines JuanHand Full time ₱1,500,000 - ₱3,000,000 per year

    Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly...

  • Customer Service Manager

    5 days ago

    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱3,600,000 - ₱42,000,000 per year

    Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...

  • Service Management Associate

    3 days ago

    Pasig, National Capital Region, Philippines Myriad ICT Services, Inc. Full time ₱360,000 - ₱420,000 per year

    The Service Management Associate will be responsible for proactively managing accounts with recurring service issues. This role focuses on identifying problematic accounts, coordinating with repair teams, monitoring restoration progress, and conducting quality sampling to ensure permanent resolutions and high service reliability.Job Type: Full-timePay:...