Sales Representative

4 days ago

Taguig, National Capital Region, Philippines KMC Solutions Full time

Make Your Next Career Move and Defy Your Limits with KMC Solutions

At KMC Solutions, we make it easy for the world's fastest-growing companies to scale in the Philippines. As the country's leading provider of flexible office space and Employer of Record (EOR) services, we help businesses expand without the red tape—offering a faster and easier path to growth in the Philippines.

Position: Sales and Customer Representative

Work Set-Up: Remote | Work From Home

Work Schedule: Dayshift (6AM to 3PM Manila Time)

Position Summary:

The Sales and Customer Representative will serve as the primary point of contact for customers enquiring about data recovery services. This role is sales-driven and client-facing, focused on converting inbound leads into confirmed service jobs while delivering a professional, high-quality customer experience.

This position requires strong phone-based sales experience, excellent English communication skills, and the ability to confidently guide customers through a structured sales process and closing of deals.

Duties and Responsibilities:

• Sales, Customer Engagement & Conversion

- Serve as the point of contact for B2C and B2B customers seeking data recovery services.

- Handle inbound enquiries via phone, email, chat, and online forms while delivering a professional, high-quality customer experience.

- Proactively follow up on leads, quotes, and open opportunities to maximize conversion rates.

- Explain the data recovery process clearly, address concerns, and build confidence with each customer.

- Manage customer expectations regarding timeframes, pricing, and next steps.


• Job Coordination & Administration

- Coordinate the full lifecycle of each data recovery job to ensure timely and smooth progression.

- Prepare accurate quotes and invoices using Xero (training provided).

- Follow up on invoices to ensure prompt payment and customer satisfaction.

- Arrange courier collections and coordinate dispatch to internal technical teams.

- Maintain accurate customer records, notes, and job status updates.

- Provide daily and weekly sales and operations reports to management.


• Customer Experience & Retention

- Seek customer feedback and follow up on reviews to maintain a high level of service.

- Deliver exceptional service that improves customer retention, referrals, and online reputation.

- Provide insights on customer behavior, trends, and opportunities to support the wider sales team.

Qualifications:

• Bachelors Degree in any field.

• At least 3–5 years of strong sales background combined with inbound calls and has proven experience managing sales targets, conversion metrics, or quotas.

• Excellent verbal and written English skills; must have a strong ability to communicate clearly and confidently understand the needs of the clients.

• Strong phone presence and consultative selling skills — able to ask the right questions, identify needs, manage objections, close opportunities and build strong relationship with clients.

• Highly organized, detail-oriented, and able to manage multiple client cases simultaneously.

• Proactive, reliable, and committed to delivering high-quality customer service.

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