Virtual Insurance Verification Officer

3 days ago

Work from Home, Philippines Staff4Me Full time ₱250,000 - ₱500,000 per year

Job Description:

Essential for this position:

  • Answer questions regarding the practice.
  • Efficiently and accurately obtain verification of benefits and authorizations for multiple clinics.
  • Demonstrate excellent customer service while multitasking.
  • Maintain a well-lit professional office setting with high-speed internet and a quiet work environment.
  • Exhibit a high level of professionalism and work ethic.

Technical Requirements:

Qualifications:

  • Experience with benefit verification and authorization.
  • 2+ years of Medical Front Office experience.
  • Outpatient rehab office experience preferred.
  • Proficient computer and typing skills with software knowledge.
  • Exceptional written and verbal communication skills.
  • Excellent customer service skills with formal training.
  • Ability to handle inbound and outbound calling.
  • Ability to work independently and take initiative.
  • Strong organizational skills and ability to multi-task in several EMR systems simultaneously.
  • Ability to deal with patients and clients in a caring, respectful, warm, and empathetic manner.
  • Minimum of 2 years of experience in an insurance role within a medical office environment.
  • Ability to maintain a calm, professional demeanor in difficult situations.
  • Strong collaboration, facilitation, and communication skills.

Key Responsibilities:

  • Answering phone calls and addressing patient questions.
  • Verifying appointments and ensuring proper patient information.
  • Checking benefits and verifying insurance policies.

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