Communications Manager

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Job Description

• Bring our brand voice to life during a time of major transformation
• Deliver internal and external communications that drive engagement
• Manila-based role in a fast-paced, high-impact marketing and communications team

Summary Line
Lead strategic communications at Probe CX and help shape how we connect, engage and grow.

We're looking for a dynamic and talented Communications Manager to help shape the way we communicate — both internally and externally — during an exciting period of transformation and growth.

This is a rare opportunity for a communications professional who thrives on turning complexity into clarity, and who brings a sharp editorial eye, a confident voice and a deep understanding of how communication drives engagement and culture.

If you're passionate about storytelling, alignment and brand voice — and ready to work across diverse audiences, from frontline teams to senior leaders — this role offers the perfect mix of strategic influence and hands-on delivery.

What You'll Do

• Deliver integrated communication campaigns across internal and external channels for our house of brands: Probe Group, Probe CX, Convai and Innovior.
• Create engaging content that reinforces our brand voice, business priorities and employee experience
• Partner with internal stakeholders (including Marketing, Growth and People Experience teams) to drive alignment
• Support media relations and public-facing communications, including thought leadership and media releases
• Manage internal and external communication platforms including our intranet, newsroom and contribute to our social media channels
• Track performance of communications activity and use analytics to optimise future campaigns

*What You Bring*

• 5–10 years of experience in corporate communications or public relations, ideally in B2B, technology or outsourcing industries
• Exceptional written and verbal English communication skills — you simplify the complex and connect with every audience
• Proven experience in managing both internal and external communications in fast-paced, dynamic environments
• Confidence working with senior stakeholders and cross-functional teams
• Strong editorial judgement, attention to detail, and a natural sense for tone, timing, and message clarity
• Familiarity with communications platforms, digital tools, and analytics to measure success

*Why Join Probe CX?*

• A career-defining opportunity to work in a regional business undergoing exciting change
• Real ownership of your craft — your words will shape employee experience and brand reputation
• Work with a collaborative, values-driven marketing and communications team
• Exposure to major transformation, new platforms, and future-facing technologies
• Flexible work arrangements and a culture that values creativity, initiative, and growth

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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