Call Center Process Trainer

2 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱360,000 per year
About the Job: Process Trainer (MOA Pasay) | Onsite

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard shift

Responsibilities:

  • 2 years Process Trainer experience
  • Excellent communication skills
  • 2 years in college w/o back subjects

Qualifications:

  • Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
  • Monitors and completes daily attendance tracking during the entire process training until nesting
  • Formulates effective activities, exercises or assessments for learning improvement
  • Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; make recommendations for improvement
  • Ensure compliance to client and organizational policies and procedures
  • Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
  • Deliberate to identify new hires' needs in training and nesting

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