Project Staff

3 days ago

Panabo City Davao Region, Philippines AboitizPower Full time ₱150,000 - ₱300,000 per year

Job ID: 2831

Location: Panabo

Company: Davao Light and Power Co., Inc.

Department: DLPC Panabo Office

Employment Type: Casual

Work Arrangement: On-Site

Job Description
The Project Staff - Customer Service Representative is responsible for ensuring the timely updating of cases related to Complaint – Erroneous Consumption through tickets and customer requests. This role also includes processing billing adjustments due to erroneous readings.

Job Responsibilities

  • Monitor cases related to Complaint – Erroneous Consumption
  • Ensure proper filing and retrieval of documents (Service Contracts)
  • Create FA/FO for inspections due to miscodes and illegal reconnections
  • Process billing adjustments due to high consumption (HighCon) and erroneous readings

Job Qualifications

  • College graduate of any business-related course
  • Preferably knowledgeable in CRM processes, CCB, MDM, and Zendesk systems
  • Proficient in using Google applications

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