Senior Team Manager, Partner Quality Leads

12 hours ago

Manila Phillippines, Philippines Remitly Full time ₱400,000 - ₱800,000 per year

Job Description:

.

We are seeking a detail-oriented and dynamic PQL Team Manager to oversee the performance, development, and operations of our Partner Quality Leads (PQLs). In this role, you will collaborate across teams to ensure efficient workflows, equal workload distribution, and seamless integration of new processes and partners. Acting as a vital liaison between internal teams and external partners, you will drive operational excellence in support of our global disbursement network. The role will be able to lead the delivery of PQL work, development of processes and operations.

Key Responsibilities:

  • PQL Performance Management: Track and monitor the performance of PQLs within your region and their assigned projects, ensuring adherence to service level agreements (SLAs) and business objectives.

  • Scheduling & Coverage: Adjust schedules to meet business needs and ensure 24/7 coverage to support operational requirements.

  • Training & Development: Facilitate or coordinate training for new and existing PQLs to enhance their technical and operational capabilities.

  • Incident Response: Serve as the first point of contact for escalations when PQLs miss pages on PagerDuty, taking appropriate action to resolve issues promptly.

  • Workload Distribution: Collaborate with fellow PQL managers to maintain balanced workloads and consistent performance standards across teams.

  • Partner Integration: Work closely with the Global Disbursement Network (GDN) team to monitor and analyze the success of new partner integrations and launches.

  • Cross-Functional Coordination: Build strong partnerships with external stakeholders and coordinate action across Remitly squads to address daily operational needs and disbursement challenges.

  • Proactive Program Development: Design and implement new initiatives to optimize PQL effectiveness in collaboration with the Senior Program Manager.

  • Collaborate with partners to establish and monitor KPIs or to set performance goals and establish quality benchmark.

  • Subject Matter Expertise: Provide guidance to the operations team on best practices for transaction handling and operational processes.

  • Escalations & Ad-Hoc Tasks: Manage escalations, investigations, and ad-hoc requests as they arise, ensuring swift and thorough resolution.

  • Assess the quality status and be able to demonstrate effective implementation of quality assurance to stakeholders.

Qualifications:

  • 5+ years of experience in financial services, preferably within the remittance industry.

  • 2+ years of managerial experience with a proven track record of leading successful teams.

  • Strong project management skills with the ability to prioritize and execute in a fast-paced environment.

  • Ability to thrive in dynamic environments, manage multiple tasks, and work under pressure.

  • Excellent communication skills for managing internal and external stakeholders.

  • Preferred: Experience with SQL or other data tools to analyze trends and make data-driven decisions.

.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Disputes Senior Team Manager

    2 days ago

    Manila, Phillippines, Philippines Remitly Full time ₱60,000 - ₱120,000 per year

    Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

  • Quality Assurance Team Lead

    4 weeks ago

    Manila, Philippines IntouchCX Full time

    IntouchCX Manila, National Capital Region, Philippines Quality Assurance Team Lead IntouchCX Manila, National Capital Region, Philippines About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver...

  • Complaints Team Manager

    2 days ago

    Manila, Phillippines, Philippines Remitly Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

  • Senior Assurance Manager

    2 days ago

    Manila, Phillippines, Philippines Remitly Full time ₱1,500,000 - ₱3,000,000 per year

    Job Description:Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been delivering on our promises to people who send money around the world. Today, we are reimagining global financial services to remove barriers and provide customers with trusted, accessible, and customer-centric financial...

  • Multiproduct Team Manager

    2 weeks ago

    Manila, Phillippines, Philippines Remitly Full time ₱144,000 - ₱432,000 per year

    Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

  • Solutions Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Digibeacon Solutions Partner Full time ₱900,000 - ₱1,200,000 per year

    About Us:We are a growing team passionate about helping businesses streamline operations and boost productivity. As an official ClickUp Solutions Partner, we work with organizations across industries to implement, customize, and optimize their ClickUp workspaces for maximum efficiency.Role Overview:We are looking for a Solutions Lead who can help us design,...

  • Senior Training

    4 weeks ago

    Manila, Philippines Private Advertiser Full time

    The Senior Training & Quality Manager leads the development, execution, and continuous improvement of all Front-of-House (FOH) and Back-of-House (BOH) training programs. This role ensures that every Member from baristas to kitchen leaders embodies our standards of excellence and delivers memorable experiences to every guest. This leader also has oversight of...

  • Global Team Lead- Partner Management PH

    3 weeks ago

    Manila, Philippines Excis Compliance Full time

    Full time | Excis Compliance ltd | Philippines Posted On 10/21/2025 Job Information Technology Work Experience 5+ years City Manila State/Province National Capital Region (Manila) Job Description WE ’ RE HIRING AS A GLOBAL TEAM LEAD(Partner Management) AT MANILA! Excis is a global IT support leader globally, driven by innovation and collaboration. Join us...

  • Global Team Lead- Partner Management PH

    1 week ago

    Manila, National Capital Region, Philippines Excis Compliance ltd Full time ₱60,000 - ₱180,000 per year

    Job DescriptionWE'RE HIRING AS A GLOBAL TEAM LEAD(Partner Management) AT MANILAExcis is a global IT support leader globally, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.• Client in 190+ countries• 6000+ Engineers• 200+ Enterprise...

  • Global Team Lead- Partner Management PH

    3 days ago

    Manila, National Capital Region, Philippines Excis Compliance Full time

    WE'RE HIRING AS A GLOBAL TEAM LEAD(Partner Management) AT MANILAExcis is a global IT support leader globally, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.Client in 190+ countries6000+ Engineers200+ Enterprise ClientsWe foster an open,...