People Services Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Cushman & Wakefield Full time ₱60,000 - ₱120,000 per year

Job Title

People Services Team Lead - EMEA

Job Description Summary

This role will oversee sub-processes of the People Services operations across United Kingdom and Ireland and will direct work for a dedicated team of People Services Advisors and/or TA Coordinators, managing HR operations and/or Talent Acquisition coordination, delivering customer-focused service for Tier 1 People processes, meeting SLAs and working on continuous improvement activities (process improvement including process automation) & will support process transition from onshore People Team, COEs and/or People Services teams.

Job Description

About the Role:

  • Case Management & Escalations: Lead the resolution of HR cases, ensuring compliance with service level agreements and managing Tier 2 escalations with professionalism and accuracy.
  • Employee Life-Cycle Oversight: Supervise end-to-end employee life-cycle processes—from onboarding to offboarding—ensuring documentation integrity and adherence to internal policies and statutory regulations.
  • Operational Support & Team Development: Provide guidance and training to HR Advisors, support Talent Acquisition coordination, and drive continuous improvement initiatives across HR operations.
  • Reporting & Insights: Oversee the generation and analysis of HR reports, delivering accurate data and actionable insights to stakeholders and leadership.
  • Project Leadership: Lead or contribute to complex HR projects, ensuring alignment with organizational objectives, governance standards, and best practices.

About You:

  • Education & Experience: Bachelor's degree with 5–10 years of experience in HR Services or a related field; strong understanding of HR operations and labor law is advantageous.
  • Language Proficiency: Fluent in English (oral and written); proficiency in an additional European language is a plus.
  • Technical Skills: Advanced proficiency in HR systems such as ServiceNow and Workday, along with Microsoft Office tools.
  • Core Competencies: Excellent communication, time management, and customer service skills; proven ability to lead teams, manage escalations, and drive process improvements

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"

  • Client Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines FlyFlat Full time ₱1,200,000 - ₱2,500,000 per year

    Client Service Team Lead | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time ₱1,500,000 - ₱2,500,000 per year

    Summary Of The RoleThe Customer Service Team Leader manages day-to-day operations of the National Replacement customer service team, ensuring performance targets, service quality, and team capability are met. The role acts as a liaison between CS and other departments, drives continuous improvement initiatives, and supports staff development to foster a...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱1,200,000 - ₱2,400,000 per year

    Company Intro: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it  Currently, Lalamove is a leading global...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Involvement and Participation Lead

    2 weeks ago

    Manila, National Capital Region, Philippines P3 Charity (People Potential Possibilities) Full time ₱1,200,000 - ₱2,400,000 per year

    If you would like to arrange an informal meeting or have a discussion regarding the role, please contactLucyon We're excited to offer a new opportunity within our People Shaping P3 Team, where you'll play a pivotal role in capturing the voices of those who use our services, helping to influence and shape our community provisions.In this role, you will be...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Company Intro:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand...

  • People and Culture Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cardinal Education Full time $60,000 - $90,000 per year

    About UsCardinal Education is a dynamic and collaborative educational consulting company dedicated to providing students and families with superior academic support and admissions expertise. Our rapidly growing enterprise offers Educational Consultants the opportunity to make a significant impact from the start while prioritizing exceptional experiences for...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines LaLaMove Full time ₱300,000 - ₱600,000 per year

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TransPerfect Full time ₱500,000 - ₱600,000 per year

    We're Hiring: Team Leader – Healthcare Account (TransPerfect)Ortigas, Pasig City | Onsite Shifting Schedule Start ASAPAre you a skilled Team Leaderready to take on apioneering healthcare account? Do you thrive in afast-paced BPO environment, love coaching people, and have the drive to deliver results?If yes,this is your moment.About the RoleAs aTeam Leader...

  • Finance Services Team Lead

    6 days ago

    Manila, National Capital Region, Philippines QBE Insurance Group Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeThe Finance Services Team Lead - Reporting will provide high level business analysis and results, provides recommendations, leadership, direction and coordination of operational activities within the team in accordance with established policies and procedures, including driving change, optimizing...