End-to-End Loans Processor

Own the full loan journey and be the reason approvals move forward

If you're ready to be part of something that goes beyond tasks, this role invites you to take ownership of complex AU home loans from start to settlement-bringing clarity, confidence, and momentum to every application. This international opportunity puts your expertise at the center of real lending decisions-supporting brokers, guiding clients, and shaping outcomes across borders. Make your mark by owning the end-to-end process and delivering results that matter.

Job Description

As an End-to-End Loans Processor, you will manage Australian home loan applications from onboarding to settlement-preparing documentation, coordinating with lenders and brokers, and ensuring every application progresses accurately, compliantly, and on time.

Job Overview

Employment type: Full-time

Shift: Day shift | Weekends off

Work setup: Permanent WFH

Exciting Perks Await

• Competitive salary package
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years' experience in end-to-end Australian mortgage loan processing
• Strong understanding of pricing policy, valuation ordering, retention workflows, and compliance packaging
• Excellent working knowledge of CRMs such as Mercury, Flex, SalesTrekker, Symmetry
• Strong attention to detail and organizational skills
• Clear, confident written English for professional liaison with lenders and brokers
• Ability to work independently and take ownership of tasks
• Bachelor's degree required
• Experience managing trackers and working across multiple systems

This role is ideal for you if you:

• Are an experienced AU mortgage processor who prefers owning your workflow
• Thrive in a back-end execution role with minimal hand-holding
• Seek a stable, long-term role focused on delivery
• Enjoy structured work and making judgment calls using experience
• Want to contribute to a growing business without people management duties

Your Daily Tasks

• Send welcome emails and initial data requests to new clients
• Enter new client data and update existing client records
• Index and organize supporting documents; follow up on missing items
• Request pricing discounts, order valuations, and organize property reports
• Draft lender application notes and support broker option preparation using templates
• Prepare initial broker tools (Quickli, strategy sheets, loan option mud maps)
• Prepare, assess, and submit loan applications via Broker CRM and ApplyOnline
• Compile complete loan packages including SOA and NCCP documents
• Liaise with clients, brokers, and lenders to finalize applications
• Coordinate with assessors to resolve exceptions
• Follow up with lenders and provide status updates
• Confirm authorities and readiness prior to settlement
• Prepare post-settlement summaries for clients
• Manage discharge requests for settlements
• Monitor active applications and provide progress reports
• Handle loan maintenance tasks including retention pricing

About the Client

A trusted name behind Australia's property and lending decisions

Our client is an established player in the Australian property and mortgage sector, known for delivering clear, reliable lending solutions in a highly regulated market. With a strong reputation built on consistency, expertise, and broker-first partnerships, they support borrowers through complex home loan journeys with precision and care. Their growing presence and structured approach make them a trusted partner in the industry-and a place where skilled loan processors can take pride in work that directly supports real financial outcomes.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra