Client Success Representative

3 days ago

Taguig, National Capital Region, Philippines Bossjob Full time
  • Onsite – BGC, Taguig | Monday to Friday, 9:00 AM – 6:00 PM | Saturday – Work from Home
  • Salary: Php 25,000 – Php 32,000

Perks and Benefits:

  • 31 Annual Paid Leaves
  • Annual Salary Review
  • MacBook Work Laptop
  • Monthly Employee Engagement Activities

At
Bossjob
, we believe driving change through technology is a fulfilling opportunity. As our
Client Success Representative
, your main responsibilities include:

  • Provide clients with timely, quality support by understanding and addressing their concerns via chat, email, or phone.
  • Monitor and respond to client inquiries, escalating or collaborating with other teams when needed.
  • Share insights on recurring issues and trends to help improve products and processes.
  • Develop and suggest better ways to enhance the overall customer experience.
  • Continuously improve product knowledge as new updates roll out.
  • Review and approve employer job postings and company accounts to ensure quality and prevent fraud.
  • Maintain platform credibility by identifying and removing spam, fraudulent jobs, companies, or profiles.
  • Moderate candidate profiles to ensure adherence to guidelines.
  • Perform other related tasks as assigned.

What we expect from you:

  • Bachelor's degree in Business Management, Economics, or related field (preferred).
  • 1–3 years of Customer Service experience in BPO or similar industry (preferred).
  • Strong verbal and written communication skills.
  • Flexible with work hours and open to shifting schedules.
  • Problem-solving skills, tech-savvy, and proficient in customer support tools.
  • Patient, empathetic, and solutions-oriented.
  • Strong organizational skills and ability to manage high volumes of interactions.
  • Comfortable working in a fast-paced environment.

Nice to have:

  • Entrepreneurial mindset.
  • Adaptability to a startup environment.

What you can expect from us:

  • A fast-growing startup environment.
  • Diverse team across the Philippines, Singapore, China, and expanding globally.
  • Opportunity to make an impact in the talent acquisition technology industry.

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