Global Technology Director

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What We'll Bring
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.

We do this by having an accurate and comprehensive picture of each person.

This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match, and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.

We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good—it's our purpose, and what drives us every day.

Global Technology Director, Philippines

Dynamics of the Role

This position will provide an all-round IT management level opportunity, ranging from Application Development, Infrastructure, Info Security, Project Management, Incident and Change Management, IT Production and Application Support, IT Budget and Cost Management, Business and Customer Relationship Management. The candidate will need to manage, oversee, and drive all TU Philippines IT initiatives to enable and support business. This role will also require engagement with external customers and other key stakeholders. Key factors for success in this position include strong business acumen, diverse technical know-how, outstanding problem-solving skills, the knowledge and ability to make timely mission critical technical judgement in response to urgent business needs; and the ability to handle the pressure on IT in response to a fast growing market and increasing business demand. We would love to hear from you if you're keen to work in a fast paced, intellectually challenging and agile environment where you'll participate in setting the IT vision and strategy to contribute towards the growth and success of the business.

What You'll Bring

• University degree or above in Computer Science, Computer Engineering, Information Technology or equivalent. MBA qualifications will be highly regarded.
• Minimum 20 years of relevant experience in IT with over 10 years in leadership positions managing at least a medium size team
• Experience in managing over 30 IT resources across regions with different technical skillset
• International mind set and work experience in a MNC with matrix reporting a must
• Previous experience working in the Finance/Banking industry will be favorable
• Good command of English (both oral and written) and excellent communication and interpersonal skills
• Strong technical background and understanding gained from previous solid and hands-on experience from one or more of the following IT specialties such as application development and analysis; system engineering; system, network and data base administration; data center operations will be required
• Good understanding of application delivery life cycle; infrastructure, network, database, and data center service provisioning, Cloud technology, Agile delivery approach, incident and change management process a must
• Solid experience in architecture and system design methodology, ie. API Service
• High awareness of technology, business and regulatory risks and a good understanding of Info Security technology and solutions to mitigate such risks
• Able to understand local regulation requirements and transform them to IT compliance requirements
• Good presentation skills
• Able to understand business needs and transform them into technical solutions
• 'Can Do' attitude with strong customer thinking
• Must be a great team player and possess a collaborative mindset to work with regional and global teams to deliver results
• Strong analytic mind, innovative nature and the ability to think outside the box

Impact You'll Make

• Responsible for setting IT vision and strategies for TU Philippines
• Assess all technologies in the market, provide advice and offer solutions for adoption and improvement
• Manage an IT team consisting of both full-time associates and contractors to ensure the success of project delivery and smoothness of IT operation
• Responsible for full software development life cycle to deliver quality products on time and within budget
• Knowledge, familiarity and hands-on experience in a wide suite of technologies including Cloud, Data, AI and Machine Learning, Agile, Automation, DevOps.
• Ensure all technology practices adhere to Info Security and Compliance standard that are aligned with industry best practice and global TU security standard
• Oversee all system design and changes in system architecture
• Track, analyze, and monitor technology performance metrics
• Drive application support, incident and change management process to meet both internal and external SLA
• Manage IT application support service KPIs continuously to improve the customer satisfaction
• Work with global corporate teams to implement global solutions for the local market
• Manage IT budget to assess technological performance and ROI
• Uplift and up-skill the team, provide coaching and mentoring

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title
Director, Strategic Operations