12 Months Contract
6 days ago
Role Overview
You will be responsible for providing frontline customer assistance and technical support to clients using the internal workforce management & payroll platform. The role focuses on delivering timely, accurate responses to customer inquiries, troubleshooting common platform issues, and ensuring a positive customer experience through clear communication and problem resolution.
Key Responsibilities:
- Respond to customer queries via phone, email, or tickets
- Troubleshoot issues with payroll, rostering, and leave management
- Guide users on how to best use the platform
- Escalate complex concerns as needed
- Collaborate with internal teams to share customer feedback
- Log interactions and resolutions accurately
Requirements:
- Experience in customer support (SaaS/tech preferred)
- Strong communication and problem-solving skills
- Technical aptitude with the ability to explain software features
- Familiarity with CRMs and ticketing systems
Nice to Have:
- Background in HRIS/payroll platforms (e.g., Workday, ADP)
- Knowledge of payroll and workforce management processes
- Proven record of excellent customer service
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