Home-Based Utility Billing Specialist

Are you detail-oriented and passionate about analyzing data that drives smarter energy decisions? DCX is looking for a Home-Based Utility Billing Specialist / Energy Analyst to join our growing U.S.-based client team. In this role, you'll contribute to utility redistribution, customer service, and energy reporting across a national portfolio of real estate.

This is a fantastic opportunity to apply your analytical skills while learning new ones, all in a flexible and remote environment. Success in this role comes from being proactive, accurate, and committed to delivering excellent service to clients and tenants.

REQUIRED CORE COMPETENCIES

• Analytical Mindset – Ability to evaluate complex data and identify trends.
• Attention to Detail – Ensures accuracy in calculations, reports, and billing.
• Customer Service Orientation – Professional communication with clients, tenants, and vendors.
• Adaptability – Handles diverse projects, shifting priorities, and multiple tasks seamlessly.
• Proficiency in Technology – Strong skills in MS Excel and the ability to learn energy-related systems quickly.

WHAT YOU WILL DO

• Prepare timely and accurate utility billing calculations for tenants across multiple properties.
• Generate annual settlements and client utility budgets by property and utility type.
• Maintain and update utility tariff data and property information for consistent reporting.
• Review lease language to ensure tenants are billed in accordance with contracts.
• Provide escrow recommendations and support leasing personnel with utility data.
• Respond to tenant/client inquiries and disputes with professionalism and required documentation.
• Resolve account issues with utility companies and bill processing firms.
• Support energy team projects, including process improvements, sustainability analysis, and reporting.
• Participate in ad hoc reporting and special projects such as load study analysis, demand response enrollment, and client presentations.

WHAT WE LOOK FOR

• Education: BA/BS in Energy, Accounting, Engineering, Computer Science, or similar analytical discipline.
• Experience: 0–2 years of relevant work experience or internship, preferably in energy calculations, sustainability, or real estate.
• Language Proficiency: Very strong verbal and written English communication skills.
• Technical Skills: Proficient in MS Excel (pivot tables, formulas, reporting) and comfortable handling large datasets.
• Professional Traits: Strong customer service orientation, time management, and follow-through.

WHAT WE OFFER

• Salary Range: PHP 35,000 to 40,000
• Job Type: Full-time
• Industry: Resource Energy
• Work Shift: 8:00 AM – 5:00 PM EST
• Work Days: Monday to Friday

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Transportation service provided
• Work from home

Application Question(s):

• Do you have experience working in night shift?
• How much is your expected salary?
• Do you have experience handling US clients?
• Do you have experience handling utility billing?

Experience:

• Microsoft Excel: 4 years (Required)

Work Location: Remote