Sales Customer Service Representative

1 week ago

Manila, National Capital Region, Philippines Twoconnect Full time ₱500,000 - ₱1,000,000 per year
Job Description:Key Responsibilities:
  • Respond to inbound enquiries across phone and email, ensuring all customers receive timely, professional assistance.
  • Triage queries, identify next steps, and direct enquiries to appropriate internal teams as required.
  • Confidently explain product features, benefits, inclusions, exclusions, pricing and other insurance products.
  • Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation.
  • Manage outbound follow-ups to convert warm leads and incomplete applications into active sales.
  • Ensure all customer interactions, updates, and policy details are logged accurately within CRM systems.
  • Handle post-sale enquiries, including activation, document delivery, and basic amendment requests.
  • Monitor recurring themes in customer queries to improve support documentation and reduce friction.
  • Collaborate with team members to maintain a high standard of service delivery and sales performance.
  • Other position-level duties as instructed during quieter periods of the shift.
Requirements:
  • 3-5+ years of experience in a sales-driven customer service or inbound/outbound sales role, ideally within the insurance or financial services industry.
  • Demonstrated ability to close sales and guide prospects confidently through the application journey.
  • Exceptional verbal and written communication skills; friendly, confident, and clear when interacting with customers.
  • Proven ability to handle multiple product lines and provide tailored recommendations to diverse enquiries.
  • Strong attention to detail in data input, record keeping, and compliance processes.
  • Familiarity with CRM platforms and multichannel communication tools (phone/email).
  • Professional under pressure, able to prioritise, multitask, and handle escalations with care.
  • Sales-focused mindset with a genuine commitment to customer care and satisfaction.
Benefits:
  • Work From Home
  • Shift: Monday to Friday - 5:00pm to 2:00am PHT
  • HMO benefits
  • Government-mandated benefits
  • Training and Development programmes
  • Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
  • Experience working with leading organisations
  • Fun, supportive, and inclusive culture
  • Dedicated Team Managers that look after your development

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