Front Office Associate
7 days ago
Job Description:
Mangrove Place Siquijor is looking for a friendly, professional, and customer-oriented Front Office Associate to serve as the first point of contact for our guests. The ideal candidate will ensure a warm welcome, smooth check-in and check-out processes, and an excellent overall guest experience while supporting daily front office operations in a small-resort environment.
Key Responsibilities:
- Welcome and assist guests during check-in and check-out
- Handle room reservations, guest inquiries, and special requests efficiently
- Answer phone calls, emails, and online inquiries in a professional manner
- Provide accurate information about rooms, services, and resort amenities
- Process guest payments, billing, and cashiering transactions accurately
- Coordinate with housekeeping and restaurant staff when necessary
- Assist with event inquiries and basic coordination support
- Address guest concerns and complaints promptly and courteously
- Maintain cleanliness and organization of the front office area
- Follow health, safety, and sanitation standards at all times
Qualifications:
- Graduate of Tourism, Business Administration, or a related field; relevant experience may be considered
- At least 1 year of experience in front office, guest services, or hotel operations (fresh graduates are welcome to apply)
- Strong customer service orientation with a friendly and professional demeanor
- Ability to manage check-in/check-out procedures and guest inquiries efficiently
- Experience or familiarity with billing, cashiering, and basic accounting procedures
- Good verbal and written communication skills
- Comfortable assisting guests in person, by phone, and via email
- Detail-oriented and able to multitask in a small-resort environment
- Familiarity with basic computer applications (PMS, MS Office, email systems)
- Knowledge of health, safety, and sanitation standards is an advantage
- Willing to work rotating shifts, weekends, and holidays
- Willing to be based in Siquijor
Job Type: Full-time
Job Type: Full-time
Pay: Php14, Php15,000.00 per month
Benefits:
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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