Front Office Associate

7 days ago


Bacolod P, Philippines CCHI Full time

Job Description:

Mangrove Place Siquijor is looking for a friendly, professional, and customer-oriented Front Office Associate to serve as the first point of contact for our guests. The ideal candidate will ensure a warm welcome, smooth check-in and check-out processes, and an excellent overall guest experience while supporting daily front office operations in a small-resort environment.

Key Responsibilities:

  • Welcome and assist guests during check-in and check-out
  • Handle room reservations, guest inquiries, and special requests efficiently
  • Answer phone calls, emails, and online inquiries in a professional manner
  • Provide accurate information about rooms, services, and resort amenities
  • Process guest payments, billing, and cashiering transactions accurately
  • Coordinate with housekeeping and restaurant staff when necessary
  • Assist with event inquiries and basic coordination support
  • Address guest concerns and complaints promptly and courteously
  • Maintain cleanliness and organization of the front office area
  • Follow health, safety, and sanitation standards at all times

Qualifications:

  • Graduate of Tourism, Business Administration, or a related field; relevant experience may be considered
  • At least 1 year of experience in front office, guest services, or hotel operations (fresh graduates are welcome to apply)
  • Strong customer service orientation with a friendly and professional demeanor
  • Ability to manage check-in/check-out procedures and guest inquiries efficiently
  • Experience or familiarity with billing, cashiering, and basic accounting procedures
  • Good verbal and written communication skills
  • Comfortable assisting guests in person, by phone, and via email
  • Detail-oriented and able to multitask in a small-resort environment
  • Familiarity with basic computer applications (PMS, MS Office, email systems)
  • Knowledge of health, safety, and sanitation standards is an advantage
  • Willing to work rotating shifts, weekends, and holidays
  • Willing to be based in Siquijor

Job Type: Full-time

Job Type: Full-time

Pay: Php14, Php15,000.00 per month

Benefits:

  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person



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