Payment Operations Associate

7 days ago

Taguig, National Capital Region, Philippines Coins Full time ₱250,000 - ₱500,000 per year
Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. Key Responsibilities:
  • Oversee daily customer operations of fiat wallet (cash in, cash out, bills payment, etc.) services, including transaction processing, service monitoring, and incident reporting and handling
  • Monitor and analyze fiat wallet transactions to ensure accuracy and efficiency
  • Handle fiat settlement and reconciliation, ensuring timely and accurate tracking, matching, and resolution of any discrepancies
  • Work with the team to analyze weekly KPIs, identify gaps, and recommend improvements to enhance customer experience
  • Collaborate closely with Product, Engineering, Marketing, and Compliance teams to improve the product and increase service and process efficiency
  • Coordinate with external financial networks, including BancNet, PESONet, and InstaPay, for issue resolution and service updates
  • Take initiative in identifying operational inefficiencies and proactively suggest and implement process improvements
  • Perform other related duties and tasks as may be required from time to time
Who you are:
  • Internship experience in operations, settlement, or reconciliation at a digital asset firm or financial institution is a plus
  • Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
  • Passionate about building lasting customer relationships and optimizing processes
  • Strong verbal and written communication skills in both English and Filipino
  • Strong analytical skills and knowledge in Google Suite programs
  • Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Trustworthy and able to protect confidential information with discretion
  • Meticulous, detail-oriented, and able to work quickly without supervision
  • Discreet and uphold customer privacy and confidential information
  • Has a track record for getting things done - drive, ownership, and execution are at the core of our culture
  • Amenable to work in a shifting schedule - morning, afternoon and graveyard shifts and available for on-call shifts.
Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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