Clinic Staff

3 days ago

Quezon City, National Capital Region, Philippines Echo People Full time ₱250,000 - ₱300,000 per year

Aesthetic Clinic Customer Care Assistant Job Description

Job Summary

The Aesthetic Clinic Customer Care Assistant is the first point of contact for clients, responsible for providing a welcoming and professional experience from the moment they inquire until their post-treatment care. This role is a blend of administrative duties and providing exceptional customer service. The ideal candidate is empathetic, highly organized, and passionate about the aesthetics and wellness industry.

Key Responsibilities

  • Client Management: Greet and welcome all clients in a professional and friendly manner.
  • Appointment Management: Efficiently schedule, confirm, and manage client appointments using the clinic's booking system. Send appointment reminders and follow-up messages to ensure a seamless experience.
  • Communication: Answer and manage all client inquiries via phone, email, and social media. Provide clear and detailed information about the clinic's services, treatments (e.g., Botox, fillers, facials), and products.
  • Administrative Tasks:
  • Maintain accurate and confidential client records, including medical history and treatment notes.
  • Process payments, issue receipts, and handle daily cash-out procedures.
  • Assist with inventory management, including checking stock levels for retail products and clinical supplies.
  • Perform general clerical duties such as filing, scanning, and data entry.
  • Client Experience: Anticipate client needs and ensure their comfort throughout their visit. Handle and resolve client complaints or issues with professionalism and empathy, escalating complex matters to management when necessary.
  • Clinic Maintenance: Maintain a clean, organized, and welcoming reception area and treatment rooms.
  • Sales and Promotion: Educate clients on available services, promotions, and retail products to enhance their experience and contribute to clinic growth.

Qualifications and Skills

  • Experience: Previous experience in a customer-facing role, preferably within the aesthetics, medical, wellness, or hospitality industry.
  • Education: High school diploma or equivalent is required; a background in a related field (e.g., medical assisting, business administration) is a plus.
  • Communication:
  • Excellent verbal and written communication skills with a professional and friendly demeanor.
  • Strong listening skills and the ability to build rapport with clients.
  • Technical Proficiency:
  • Proficiency in using appointment booking systems, patient management software, and point-of-sale (POS) systems.
  • Competent in using Microsoft Office Suite (Word, Excel, Outlook).
  • Personal Attributes:
  • Highly organized with strong attention to detail and the ability to multitask effectively in a fast-paced environment.
  • A proactive, problem-solving attitude and the ability to remain calm under pressure.
  • A genuine interest in skincare, beauty, and wellness.
  • Professional appearance and a positive, service-oriented disposition.

Job Type: Full-time

Pay: Php21, Php25,000.00 per month

Experience:

  • Customer support: 1 year (Preferred)

Work Location: In person

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