Service Integration
6 days ago
QUALIFICATIONS
• Bachelor's degree in a relevant field (e.g. Engineering, Computer Science)
or equivalent experience.
• Strong background in the ITIL framework, with ITIL 4 Foundation
certification highly preferred.
• 10-15 years of experience in product ownership or related roles.
• Certified Scrum Product Owner (CSPO) or Professional Scrum Product
Owner (PSPO) certification
• SAFe Product Owner/Product Manager (POPM) certification
• Experience with implementing ESM platforms (e.g., ServiceNow, BMC
Helix, EasyVista and IFS Assyst)
• Exceptional communication and interpersonal skills, with the ability to
convey technical concepts to non-technical stakeholders.
• Strong leadership capabilities, with a track record of motivating and
managing high-performing IT teams.
• Excellent analytical and problem-solving skills, with the ability to resolve
complex technical and operational issues.
• Familiarity with IT governance and compliance frameworks such as ISO
27001, PCI-DSS and related standards is a plus.
• Creative thinker with a proactive, can-do attitude and a service oriented
mindset.
JOB PURPOSE
The Service Management (ESM)& Monitoring Product Owner plays a pivotal role in
defining, communicating, and executing the product vision and strategy for our ESM and
Monitoring platforms, aligning it with business objectives and driving continuous
improvement. The successful candidate will be responsible for prioritizing features, and
ensuring that the development and implementation team delivers value, enhance
service delivery, improve efficiency, and create a better experience for our organization.
They will also act as key interface and single point of contact with senior business
leadership for topics related to their relevant domains.
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