Service Integration

6 days ago

Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time ₱1,500,000 - ₱3,000,000 per year

QUALIFICATIONS

• Bachelor's degree in a relevant field (e.g. Engineering, Computer Science)

or equivalent experience.


• Strong background in the ITIL framework, with ITIL 4 Foundation

certification highly preferred.


• 10-15 years of experience in product ownership or related roles.


• Certified Scrum Product Owner (CSPO) or Professional Scrum Product

Owner (PSPO) certification


• SAFe Product Owner/Product Manager (POPM) certification


• Experience with implementing ESM platforms (e.g., ServiceNow, BMC

Helix, EasyVista and IFS Assyst)


• Exceptional communication and interpersonal skills, with the ability to

convey technical concepts to non-technical stakeholders.


• Strong leadership capabilities, with a track record of motivating and

managing high-performing IT teams.


• Excellent analytical and problem-solving skills, with the ability to resolve

complex technical and operational issues.


• Familiarity with IT governance and compliance frameworks such as ISO

27001, PCI-DSS and related standards is a plus.


• Creative thinker with a proactive, can-do attitude and a service oriented

mindset.

JOB PURPOSE

The Service Management (ESM)& Monitoring Product Owner plays a pivotal role in

defining, communicating, and executing the product vision and strategy for our ESM and

Monitoring platforms, aligning it with business objectives and driving continuous

improvement. The successful candidate will be responsible for prioritizing features, and

ensuring that the development and implementation team delivers value, enhance

service delivery, improve efficiency, and create a better experience for our organization.

They will also act as key interface and single point of contact with senior business

leadership for topics related to their relevant domains.

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