Integration Manager

1 day ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time

The Role

As an
Integration Manager,
manages the overall implementation of a business deal of the products under the purview of the Cash Management Division which can be positioned as business solutions for wholesale accounts. Does regular quality assurance checks on partner branches to ensure smooth delivery of cash management services to clients.

How you'll contribute

  • Client Relationship Management
    • Conducts training/walkthrough regarding TBG Products availed by client.
    • Regularly conducts client inspections/visits onsite/over the phone to address escalated concerns at the point of implementation.
    • Assist the Sales Manager by explaining the technical aspect of TBG products during the Implementation
  • Complaints Management / Issue Resolution
    • Provides after-sales assistance by activating balance loading to maximize client servicing
  • Information Technology Adeptness
    • Integrates and maintains customized data conversion modules onsite or over the phone to allow integration of client's Enterprise Resource Planning (ERP) systems with Digibanker
  • Needs Analysis and Solution Matching
    • Gathers customer feedback and business intelligence via onsite or over the phone to be relayed to the Product Development Unit for further improvement of the Bank's existing product offerings and overall competitiveness.

What we're looking for

  • With at least 5 years of experience in Banking and Financial
  • Knowledge of the implementation process of different Cash Management Products
  • Effective logical and technical skills to efficiently manage customers availing Cash Management Products.
  • Ability to clearly convey information and ideas to individuals or groups in a way that helps them easily understand the message/instruction.
  • Project Management Skills
  • Bachelor's Degree in Computer/Telecommunication, Industrial, Computer Science/Information Technology

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

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