Operations Supervisor

6 days ago

Pasig, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

What are some of the perks once you become part of this awesome team?

  • Fixed weekends off
  • HMO within first month of employment
  • Insurance coverage upon regularization
  • Paid time off even during probationary period
  • Fun onsite and virtual activities/events
  • Open door policy with avenues to gather employee feedback
  • Highly performance-driven work environment, encouraging promotions from within
  • Various learning and personal/professional growth and development opportunities

We are offering a hybrid work arrangement The company will also be providing the PC and equipment needed. Although during your first month (or until the HLM approves of the transition), you will be reporting on-site to complete company and/or client-required trainings. With this, the following requirements will be required prior the on-boarding:

  • Minimum of 25mbps internet speed (actual bandwidth via speed test) *higher than 25mbps would be required if there will be other people in the household who would be either working from home or heavily using the internet during your shift
  • Dedicated space or room with good ventilation for the PC set-up.
  • Table that can fit two 24" monitors and a chair, ideally positioned close to the outlet and internet modem
  • Work from home location is within NCR.

General Objective:

Managing the day-to-day operations of a back-office LOB (core responsibilities of the team: Configuration, set-up, renewal, updating, and maintenance of clients' US Healthcare benefits enrollment systems)

Duties include, but are not limited to, the following:

Daily Production and Capacity Management

  • Assists with and responds to process questions from team members
  • Handles or provides direction on work allocation taking into consideration roles and skill-levels of team members, and redistributes work when resources are unavailable

People Management and Development

  • Completes and conducts performance reviews and provides prompt and objective coaching and counseling to team members
  • Assists in recruiting for the assigned team
  • Ensures adequate training for new and existing team members

Administrative

  • Supervisor task list (daily, weekly, monthly, and ad hoc) maintained by Manager
  • Participates in required meetings, both internally and externally
  • Facilitates and leads reviews of processes and ensuring that proper documentation and approval is done
  • Works with appropriate departments/teams on identified Non-conformance Reports

Requirements:

  • 3+ years' supervisory experience
  • BPO back-office industry experience is a requirement. Handling a US Healthcare insurance account is a BIG PLUS
  • Well-versed in using data management tools, especially MS Excel
  • Strong verbal and written communication skills

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