Compliance Support Agent | Onsite | Cebu | Day Shift | Day 1 HMO | Up to PHP40K

Champion Consistency Across Health and Fitness Locations

Every studio thrives when standards are strong. Guide studios to maintain peak compliance, lift operational standards, and strengthen global wellness networks. Challenge yourself beyond your comfort zone, grow your career with purpose, and maintain a balanced rhythm between professional achievement and personal well-being.

Join Our Client's Team

Be part of our client's team as a Compliance Support Agent, where you'll guide studios to uphold global fitness standards, respond professionally to franchise inquiries, resolve compliance issues, escalate gaps, and collaborate with internal teams-ensuring operational excellence, brand consistency, and a seamless wellness experience across all locations.

Career Snapshot

Employment type: Full-time

Shift: Day Shift, Shifting

Work setup: Onsite, Cebu

Salary: PHP 35,000 - PHP 40,000

What's in It for You

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Team

• Minimum 2 years of experience in customer support or compliance roles
• Experience with technology platforms, including Meta Business Manager, Google Workspace, Slack, ticketing systems, and AI tools
• Excellent written and verbal communication skills
• Strong attention to detail, problem-solving, and critical-thinking abilities
• Ability to adapt quickly in a fast-paced environment
• Bachelor's degree preferred

What You'll Be Doing

• Adhere to all network brand standards and procedures
• Maintain consistent and efficient support across all global F45 Training brands and divisions
• Respond via FIT House of Brands preferred ticketing platform (Freshdesk) in a professional and friendly manner
• Serve as a point of contact for the franchise network on compliance issues
• Liaise with internal teams on behalf of franchisees to ensure timely resolution
• Provide accurate information to resolve brand compliance issues efficiently
• Identify and escalate compliance questions without solutions articles
• Contribute to the development and improvement of knowledge base articles
• Escalate compliance issues not resolved in a timely manner
• Collaborate with cross-functional global teams to deliver required service levels
• Proactively contact studios not in brand compliance to ensure adherence within the timeframe provided
• Track compliance issues accurately on provided platforms and documents
• Maintain a positive, professional attitude and strong commitment to delivering outstanding support

Performance Goals:

• Achieve response and resolution targets required within compliance standards
• Enhance brand compliance and standards across all locations globally
• Ensure all compliance issues are raised with excellent attention to detail
• Complete projects assigned by divisional and senior leadership successfully and on time

About Our Client

F45 Training is a global leader in the health, wellness, and fitness industry, delivering innovative, results-driven functional training and HIIT programs. They combine science-backed workouts, technology-led tools, and nutrition guidance to help individuals achieve peak wellness. Known for fostering motivation, accountability, and community, F45 Training empowers studios and employees worldwide to excel and maintain high-performance standards.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and global career opportunities. Work with international clients in a culture built on collaboration and innovation. Thrive with world-class support, meaningful development, and an inclusive community that empowers your success.

Apply now and be part of the #EmaptaEra