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Sales Support
19 minutes ago
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
This role requires strong organizational and process-management skills, with a focus on streamlining the consignment process while maintaining a solid understanding of our selling platforms, systems, and operational workflows. The position centers around a core set of high-volume, repeatable tasks that vary in intensity depending on the sales cycle and the evolving needs of our sellers. In addition to core responsibilities, the team will also support in strategic projects to assist coordinators and ensure seamless execution of sales operations.---
Key Responsibilities & Time Allocation
Major Accountabilities % Allocation
Facilitate consignment process (all platforms) 80%
Project support & overflow assistance 20%
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Required Knowledge/Experience/Skills
· Education: High School Diploma
· Work Experience: 2+ years in:
o Data Entry
o Customer Service
o Accounting
· Technical Skills:
o Excel (Formulas, VLOOKUP)
o Outlook, Teams, SharePoint
o Salesforce, Mercury
· Skills & Abilities
o Data entry for high volume in a deadline driven environment
o Ability to prioritize tasks effectively
o Attention to detail and ability to follow a SOP
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Required Internal System Access & Tools
· IPWEB- Access (North America (1), Canada (5), RBA North America (61) & RBA Canada(65))
· Salesforce
o Create Leads, Opportunities and Contracts
o Add Notes/Documents to Contracts
· Mercury
o Access to PPS Packages (US & Canada)
o Access to Packages generated through MARS
· Admin Roles (listed in full detail)
o Basic Admin
· Other platforms: Onyx, iCMS, Control Tower etc.
· RASC/Sales Coordinator—Specific Permissions
o Customer Care Basic
o Manage Inventory
o Manage Seller Costs/Invoices
o Auction Support
o Auction Management
o Manage Pricing
o Inspection Basic
o Inspection Advanced
o Inventory Financial Support
o Manage Asset Package - Basic
o Manage Asset Package - Post Contract
o Finance Reports
o Manage Equipment Holds
o Manage Listings
o Manage Relist
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Workflow Process & Communication
· Email-based tasking from SASC
· Structured email templates for Live & Online asset updates
· Notification protocol once tasks are complete
· Training Videos & Modules provided
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Key Contacts
Internal Contact Purpose of Contact
1. Strategic Accounts Sales Coordinator Support of consignments and projects
2. Lead, Strategic Accounts Escalation of problems for resolution
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SLA & Volume Metrics--#'s for add, move, & cancel assets
Metric Value
Program Launch September
Hours of Operation M–F, 8AM–5PM CST
SLA Response Time 2.5 hours
Annual Requests 10,720
Asset Volume 150,000
Total Hours Annually 4,928
*Intake member current average of asset entry per month average 2,100 assets/month
*6 month tracking cycle showed 67,762 assets added by Intake team
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Time Estimates by Platform & Task Type
Exhibit A & Multi-Channel Contract Creation – 3 minutes
Ritchie Bros. Live:
Assets Time Estimate
1 2 minutes
2–25 20–30 minutes
26+ 30–60 minutes
IronPlanet Online:
Assets Time Estimate
1 8 minutes
2–25 30–60 minutes
26+ 60–120 minutes
** Additional follow up may be required in some assets add scenarios which will impact the completion time
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Training & Support Provided
· Sales Support Training Team
· 2-week onboarding (will be in tandem with CSG training)
· Training SOPs & Modules
Email Templates
Output & notification → Proper & efficient handoff once production is complete
Once all the relevant workflows have been completed, notify the SASC that the task is complete.
Join the A-Team and experience the A-Life
