Technical Support Engineer 3

1 day ago

Cebu City, Central Visayas, Philippines CallTek Full time ₱900,000 - ₱1,200,000 per year

CallTek
is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us

Job Description
We are
pooling for Network Support Engineers
to join our growing team

The primary function of the Network Support Engineer (NSE) is to resolve higher-level networking and device issues. Candidates must have the ability to participate in an on-call rotation.

We are not actively hiring yet, but we will
start contacting shortlisted applicants as soon as we get the green light to proceed with hiring.

Requirements

Attitude and Aptitude

• Maintain 80% productivity towards cases (time spent), with 35-50 closed cases per month


• Ensure a superior customer service experience with strong interpersonal skills, empathy, and patience


• Ability to mentor and train Network Support Analysts and Technicians


• Demonstrate expert-level aptitude on multiple platforms


• Display excellent communication skills - listens to users, translates their concerns into technical terms, resolves issues, and explains solutions in a user-friendly manner

Characteristics of a High Performer

• Customer service-oriented with strong interpersonal skills; responds promptly and professionally to client needs


• Highly detail-oriented, organized, and process-focused, with the ability to multi-task


• Dedicated and committed to problem resolution


• Willingness to share knowledge with team members and superiors


• Humble and open to continuous learning


• Thinks logically and creatively, applying knowledge to new situations

Technical Requirements

• Exhibits expert-level troubleshooting skills to ensure resolution of complex guest and property issues, including systemic issues


• Consistently delivers 90% resolution of customer inquiries and requests on first contact


• Demonstrates advanced ability to assist multi-users and address property-level issues and outages


• Develops proficiencies with all Network Support Technician (NST) issues plus{{:}}

- Fundamental networking (OSI model, 3rd-party network integration, troubleshooting tools/processes, switching/routing, firewalls, etc.)

Platform Exposure and Certifications

• Demonstrates proficiency with all Network Support Analyst and Technician platforms


• Requires certification in at least one NST Level 2 certification and all NST Level 3 certifications, including{{:}}

- Nomadix

- Ruckus WISE 1

- HP/Aruba ACSA

- Meraki CMNA


• Develops proficiency with{{:}}

- Marriott Connect My Device

- AGS/EGS self-installs

- IPTV (IGMP)

- GPON

Benefits


• Free one meal a day


• Emergency loan and financial assistance programs


• Free 24-hour snacks and beverages


• Health insurance and health subsidy


• Retirement plan, life insurance, and savings plan


• Team socialization allowance and attendance bonuses


• Year-end performance bonus (company discretion)


• And much more

  • Technical Support Engineer 3

    1 day ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱60,000 - ₱80,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Technical Support Engineer 3

    1 day ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Technical Support Engineer

    1 day ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Technical Support Engineer

    1 day ago

    Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...

  • Technical support engineer

    5 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱900,000 - ₱1,200,000 per year

    As a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.This is a full-time role, on a US shift and on a Work in the office set-up.If you have the right skill set, this may be your opportunity to enter this...

  • Level 3 Remote Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines PixelBuddy Solutions Full time ₱900,000 - ₱1,200,000 per year

    We Are HiringJob Title: Level 3 Remote Engineer – Managed Service Provider (MSP)Rate: $12–$23/hour (DOE)Schedule: Full-time (8:30 AM – 5:30 PM New Jersey Time)Workdays: Monday, Tuesday, Wednesday, Friday, and Saturday (New Jersey Time)Location: Remote (Open to full-time or 2 part-time hires)Job Summary:We're hiring a Level 3 Remote Engineer to join our...

  • Technical Support

    2 weeks ago

    Cebu City, Central Visayas, Philippines Primary Group of Builders Full time ₱600,000 - ₱1,200,000 per year

    Qualifications:Licensed Civil EngineerWith at least 2 years of experience as Project EngineerKnowledge in technical support within the construction role is an advantageCan start ASAP.Job Description:Provide technical guidance to resolve on-site issues related to materials, equipment, or processes.Monitor and troubleshoot construction technology tools and...

  • Design Engineer

    5 days ago

    Cebu City, Central Visayas, Philippines Tsuneishi Technical Services (Phils.), Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionTsuneishi Technical Services (Phils.), Inc. is a Japanese company specializing in the design of ocean-going vessels and other steel structure marine applications. The company is renowned for its expertise in marine engineering and design. With a focus on high-quality and innovative solutions, Tsuneishi Technical Services aims to contribute...

  • Technical Solutions Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines FileCloud Full time ₱1,200,000 - ₱3,600,000 per year

    FileCloud is looking for a passionateTechnical Solutions Engineer in the APAC Region (Philippines, Indonesia, Malaysia or Vietnam)who has worked with multiple technology companies and has a minimum of 6 years' experience in designing and architecting IT solutions and supporting the process of selling complex IT solutions to large enterprises. This role is...

  • Support Engineer

    7 days ago

    Cebu City, Central Visayas, Philippines LENET Full time ₱20,000 - ₱22,000 per year

    Join our team as a Support EngineerIn this role, you'll be on the frontlines, delivering exceptional, client-first service to our valued partners. As an integral part of our team, you will provide enterprise-level technical assistance, leveraging your comprehensive expertise across modern IT infrastructure, including POS systems, cybersecurity, network...