Admin Staff

2 days ago

Makati City, National Capital Region, Philippines i-cube ltd. Full time ₱200,000 - ₱240,000 per year

Position Summary

The Admin Staff provides administrative and operational support to ensure smooth branch operations. This role involves handling client inquiries, coordinating services, maintaining records, and supporting both housekeeping operations and client relations.

Key Responsibilities1. Client and Service Coordination

  • Handle client inquiries and concerns received via Facebook and other channels in a professional manner.
  • Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
  • Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
  • Prepare the daily car route and update the cleaner's schedule as needed.
  • Prepare job orders for upcoming services and coordinate with the team for timely execution.
  • Conduct ocular visits or site checks to ensure service quality and client satisfaction.

2. Administration and Reporting

  • Record and post payments based on the cleaner's payment report and update B2C receivables.
  • Maintain and update the database for existing and new B2C clients (EZY and Housemaid).
  • Monitor inventory and track housekeeping items to maintain adequate supplies.
  • Issue equipment and uniforms to newly joined housekeeping personnel.
  • Ensure confidentiality and proper filing of company documents, records, and reports.
  • Coordinate and schedule meetings, prepare memos, and circulate internal communications.

3. Housekeeping and Training

  • Conduct scheduled housekeeping training sessions to maintain service quality standards.
  • Interview and provide contract orientation for new cleaners and housemaids.
  • Oversee office cleanliness and ensure proper sanitation in client locations.

4. Client Relations and Support

  • Address and resolve client complaints in a professional and timely manner; escalate when necessary.
  • Collaborate with the marketing team for promotions and client engagement activities.

5. Miscellaneous Duties

  • Operate standard office equipment such as printers, copiers, and fax machines.
  • Ensure office and cleaning supplies are adequately stocked, coordinating with the head office as needed.
  • Perform other administrative and operational tasks as may be assigned by management.

Qualifications

  • Bachelor's degree in Business Administration, Office Management, or related field (preferred).
  • At least 1–2 years of experience in administrative support, customer service, or office operations.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office and familiarity with online communication platforms.
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

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