COE Specialist II

2 hours ago

Taguig, National Capital Region, Philippines Uber Full time ₱80,000 - ₱120,000 per year

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

The Social Operations Response Team handles rider and driver-partner concerns, with utmost elan and efficiency and via X (Twitter), Instagram, Facebook, emails, and phone calls alike. The team collaborates closely with the IRT, ECR, and Content teams to help users who contact us via social media.

Your Impact in Role:

  • Social Media - Ticket Handling
  • Communicate with high-profile riders and influencers on social media and represent Uber's support spirit
  • Manage escalations from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Stakeholder Escalation, escalations, provide language support, support Driver Escalation from BPOs and keep a sharp focus on HighPriority queue for critical escalations.
  • Have the ability to handle escalations on social media with empathy and presence of mind while working with relevant teams internally to get them resolved on time

The Experience You'll Bring

Basic Qualifications

  • Strong Verbal And Written Communication
  • Outstanding written and verbal communication skills with proven ability to write clear, concise, and accurate messages
  • Demonstrate awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service
  • In-depth knowledge of and enthusiasm for social media Expertise and interest in social media best practices and a willingness to innovate
  • Familiarity with Google Drive, especially Google Spreadsheet and Google Docs Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently
  • Flexible hours and ability to work mornings, evenings, and weekends to cover hours of operation as needed.
  • Ability to stay calm under high-pressure situations

Preferred Qualifications

  • Bachelor's degree graduate
  • Customer support experience
  • Phone support experience

  • COE Specialist II

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱250,000 - ₱500,000 per year

    GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughtsAbout the TeamUber Freight is a...

  • COE Specialist II

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • COE Specialist II

    1 hour ago

    Taguig, National Capital Region, Philippines Uber Full time ₱250,000 - ₱500,000 per year

    #Greatmindsdontthinkalike:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamCommunity...

  • COE Specialist

    2 hours ago

    Taguig, National Capital Region, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • COE Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Role:As a Courier L2...

  • COE Specialist I

    1 hour ago

    Taguig, National Capital Region, Philippines Uber Full time ₱1,200,000 - ₱2,400,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • COE Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱300,000 - ₱600,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • HR Services Specialist

    2 hours ago

    Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱1,200,000 - ₱2,500,000 per year

    Key ResponsibilitiesHR Systems & Data ManagementServe as the subject matter expert (SME) for the organization's Human Resource Information Systems (HRIS), including Workday, UKG Dimensions, ServiceNow, and Hyland OnBase.Understand system integrations and workflows to resolve employee needs, complete HR transactions, test new processes, and troubleshoot...

  • Safety Investigations Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱250,000 - ₱500,000 per year

    GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughtsAbout the RoleUS&C IRT Tier 2...

  • HR Support II

    2 weeks ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱1,200,000 - ₱2,400,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a...