Managed Service Desk Technical Support Engineer

5 days ago

Cebu City, Central Visayas, Philippines Allied Fusion Services, Inc. Full time

We're Hiring Experienced Subject Matter Experts

Previous HelloTech, Geek Squad SME or Microsoft agents are preferred for this job role

Work Setup:

  • Onsite Work – Full-Time
  • Weekend availability is required
  • Willing to Work Overtime Hours if needed

Are you an experienced SME Tier 2/3 tech support agent and expert in remote connection assistance on Windows PC and macOS ready to hit the ground running? Allied Fusion Services is looking for skilled subject matter experts at the Tier ⅔ level of Technical Support for computer software problems with a strong background in handling phone-based troubleshooting for both hardware and software issues across multiple platforms.

What You'll Do:

● Handle inbound support calls from customers with hardware and software issues

● Troubleshoot devices including Windows PCs, macOS computers, Chromebooks, printers, Android & iOS devices

● Deliver fast, accurate, and professional tech support without requiring supervision

● Document resolved issues clearly and completely in support systems

● Work full-time hours including weekends

Who You Are:

● A seasoned subject matter expert Tier 2 tech support pro – you've done this before and don't need training

● Must have experience with Microsoft Support or Geek Squad or HelloTech support.

● Fluent in English with strong communication and troubleshooting skills

● Able to diagnose and resolve complex issues confidently over the phone even with difficult callers

● Independent, reliable, and committed to providing top-quality service

What We Offer:

l ₱30, basic) + Allowances + performance incentives

l HMO Benefit

l Life Insurance Benefit

How to Apply: (Important)

Send your updated resume along with a 5 to 10 minute audio clip message highlighting your experience as a SME with Tier 2 tech support and the devices you've handled. You can talk about anything under the sun in your audio clip about yourself and your work experience as long as you highlight everything about yourself, your work experience, and all of the things you know how to fix with various types of computers, printers, and mobile devices. Send to

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