Customer Onboarding Manager

5 days ago

Taguig, National Capital Region, Philippines culture cube Full time ₱600,000 - ₱900,000 per year

Work Set-up: Hybrid

Schedule: APAC, EMEA and AMER (US Timezone) with 30% Night Differential

Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.

Who you are

  • As a Customer Onboarding Manager - you are the most important touchpoint for customers who have just started to use our services to drive safety and quality outcomes.
  • You have a passion to take our customers from beginners to champions You live and breathe customer solutions and you never give up until the problem is solved.
  • You're a product advocate who is passionate about putting safety and quality in the hands of every worker.

How you can make an impact

  • The Customer Onboarding Manager, will work closely with the Sales and Success team to get new customers set up for long-term success.
  • By working proactively you ensure our new managed customers are successful in using our services.
  • Through your expertise of SafetyCulture solutions, you can make a huge positive impact on customers, supporting them to address their business challenges.
  • Gain and utilise account intelligence to drive best practices in solution design and deployment to help customers maximize the value of our software solutions

What you'll be doing

  • Partnering with both the customer and our sales teams to drive the completion of mutually successful customer goals.
  • Delivering world class service to manage the end-to-end user experience through the customer onboarding.
  • Coordinating impactful activities that produce a positive and integrated customer experience that promotes adoption and optimal business outcomes.
  • Working with customers on a one-to-one basis, teaching them how to get the most of our solutions ensures the best possible return on investment.

What you'll need

  • Strong relationship and stakeholder management skills.
  • Ability to actively listen, understand customer pain points and take action.
  • Ability to prioritise proactive reach out to customers and create playbooks and processes to drive success.
  • A strong love for teaching, coaching and delivering change through technology in a target driven environment.
  • Experience gained in a role with a focus on customer satisfaction and retention

Nice to have

  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
  • Experience using Salesforce or similar CRM

Job Types: Full-time, Permanent

Pay: Php50, Php75,000.00 per month

Benefits:

  • Company events
  • Employee stock ownership plan
  • Gym membership
  • Health insurance
  • Life insurance
  • On-site parking
  • Staff meals provided

Experience:

  • Customer Success/Onboarding: 3 years (Preferred)
  • B2B sales: 2 years (Preferred)

Work Location: On the road

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