Process Expert

2 weeks ago

F The Globe Tower, Philippines Globe Telecom Full time ₱900,000 - ₱1,200,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Responsible for driving process excellence through continuous improvement and alignment across business units. This includes analyzing and identifying opportunities for process enhancement, guiding leaders on Process Management and Lean Six Sigma practices, and ensuring business processes adhere to best practices and organizational strategies.

Key activities involve:

Translating requirements into efficient, standardized processes.
Facilitating process mapping and ensuring system readiness (e.g., EPC, IO, ICS/CRM).
Documenting process dependencies, risks, and controls.
Maintaining and updating Policy and Process Manuals (PPMs).
Ensuring end-to-end process alignment across all channels and touchpoints.

PROCESS AND DELIVERY MANAGEMENT

1. Analyze and evaluate business process improvement opportunities

2. Guide business unit leaders in understanding and use of Process Management and Lean Six Sigma methods by establishing links between process improvement initiatives and business strategies and identifying and prioritizing high impact opportunities. 

3. Translate requirements into effective and efficient business processes that conform to best practices

4. Monitor alignment of systems and agreed processs across all touch points and channels:

  • Develops user story
  • Facilitates process – mapping sessions
  • Checks if all product codes are available in the system (EPC, IO)
  • Assemble and involve critical players to align end to end processes
  • Standardize tooling for all users – systems (ICS/CRM; web tools), policies, processes and training
  • Calls out critical steps in the creation of processes and provides recommendation 

5. Identify, document and understand process dependencies

6. Document customer impacting processes of existing services

7. Prepare and amend PPMs to document agreed policies and processes

8. Identify risks which may have impact to operational activities, cost, business direction, etc. which are driven by policies and procedures 

9. Recommends and documents risks and controls driven by changes in policies and procedures

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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