Customer Service Rep

1 day ago

Cebu City, Central Visayas, Philippines Work Avenue And Business Solutions Incorporated Full time ₱150,000 - ₱200,000 per year

Position: Customer Service Representative (CSR)

Qualifications:

  • At least a High School Graduate (Old Curriculum) or Senior High School Graduate

  • Excellent communication skills in English (both verbal and written)

  • Customer-focused with a positive and professional attitude

  • Basic computer and typing skills

  • Willing to work on-site (WOSA)

  • Amenable to shifting schedules, including weekends and holidays

  • With or without BPO experience (experience is a plus but not required)

Preferred Skills:

  • Ability to multitask and manage time effectively

  • Good listening and problem-solving skills

  • Comfortable working in a fast-paced environment

Job Responsibilities:

  • Handle customer inquiries via phone, chat, or email

  • Provide accurate information and support on products, services, or billing

  • Resolve customer concerns and ensure a positive experience

  • Document all interactions and follow up as needed

  • Adhere to company policies, quality standards, and performance metrics

What We Offer:

  • Competitive salary and performance incentives

  • Paid training and continuous learning opportunities

  • Career growth and promotion from within

  • Government-mandated benefits

  • Fun and supportive work environment

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