NOC Engineer

What are we looking for?Skills Required: 

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2-4 years of experience in a helpdesk or technical support role with a focus on networking.
• Solid understanding of TCP/IP, DNS, DHCP, subnetting, VLANs, VPN, LAN, SDWAN and Wi-Fi technologies.
• Solid experience and knowledge with the following vendors; HPE Aruba, Fortinet, Juniper/Mist, Cisco/Meraki, Palo Alto & CATO Networks
• Familiarity with vendor network monitoring tools (including Aruba Central, Mist and Meraki).
• It would be advantageous for you to hold industry certifications in any of Aruba, Cisco, Fortinet, Juniper, Palo Alto or CATO.
• It would be advantageous for you to be experienced in Kaseya/Autotask
• It would be advantageous for you to be experienced in Ekahau and have a solid understanding of wireless fundamentals protocols and antenna hardware).
• Excellent communication and customer service skills.
• Strong problem-solving skills and attention to detail.
• Ability to prioritise tasks in a fast-paced environment.

What will you do?

• Diagnose and resolve issues related to LAN/WAN, Wi-Fi, DNS, DHCP, VPN, firewalls, and switching/routing.
• Escalate complex networking problems to higher-level engineers or vendors as appropriate.
• Monitor and maintain network systems using tools such as SNMP monitors, log analysers, ticketing systems & vendor specific management platforms.
• Support the setup and configuration of network hardware (switches, access points, routers).
• Assist with routine network maintenance, including patching, firmware updates, and documentation.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Track and update helpdesk tickets in a timely and accurate manner.
• Collaborate with other IT teams to ensure seamless delivery of IT services.
• Educate users on best practices related to connectivity and system security.
• Maintain accurate inventory records of networking equipment and devices.
• Work with the Account Management team to produce monthly & quarterly reports.

Teamwork & Collaboration

• Actively contribute to a positive and cooperative team environment by supporting colleagues in resolving complex or cross-functional technical issues.
• Share knowledge, document solutions, and assist in training junior team members or peers to promote continuous learning within the team.
• Collaborate closely with other IT teams—including systems, applications, and cybersecurity—to ensure seamless and integrated delivery of IT services.
• Communicate effectively and respectfully with team members, both in person and via remote tools, to coordinate efforts and maintain service continuity.
• Participate in regular team meetings, knowledge-sharing sessions, and joint troubleshooting exercises to foster a culture of transparency and mutual support.

Process Adherence & ITIL Alignment

• Follow established business processes, standard operating procedures (SOPs), and service management workflows to ensure consistency, accountability, and compliance across all support activities.
• Adhere to ITIL (Information Technology Infrastructure Library) practices, particularly in areas such as Incident Management, Service Requests, Problem Management, and Change & Management.
• Ensure all actions and resolutions are accurately logged, categorized, and documented in the IT service management (ITSM) system.
• Participate in continuous improvement initiatives by identifying recurring issues, contributing to root cause analysis, and recommending enhancements to processes or documentation.
• Support the maintenance and development of ITIL-aligned documentation, including knowledge base articles, service catalogue entries, and standard change templates.
• Maintain awareness of and compliance with organisational policies, security standards, and regulatory requirements as they relate to IT service delivery.
• Comply with all lawful and reasonable directions of Affinity Blue
• Ensure tasks are processed in line with business procedures and standards
• Adhere to the overall business strategy and plan

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.