Customer Service Representative

2 days ago


Pasig, National Capital Region, Philippines Private Advertiser Full time

About the role

As a Customer Service Representative, you will be the friendly voice on the other end of the line, providing excellent customer service and support to our clients. This is a full-time role based in Bridgetowne, Pasig, with the opportunity to earn up to 25k monthly.

What you'll be doing

  • Handling inbound customer inquiries and complaints via phone, email and live chat
  • Resolving customer issues in a timely and professional manner
  • Accurately processing orders, returns, refunds and exchanges
  • Providing product information and recommendations to customers
  • Maintaining detailed records of customer interactions
  • Identifying opportunities to enhance the customer experience
  • Supporting the wider customer service team as needed

What we're looking for

  • At least 1-2 years of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proficiency in using computer systems and software
  • Commitment to providing outstanding customer service
  • Flexibility to work in a fast-paced, dynamic environment

What we offer

  • Competitive salary with opportunities for performance-based bonuses
  • Comprehensive benefits package including health insurance and retirement plans
  • Ongoing training and development opportunities
  • Collaborative and supportive work environment
  • Opportunities for career advancement within the organisation


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