Software Technical Support
2 days ago
Job Description:
- Respond promptly to customer inquiries via email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve software and system-related issues.
- Escalate complex issues to higher level technical teams when necessary.
- Document all support interactions, solutions, and technical guides for internal knowledge bases.
- Monitor and ensure compliance with Service Level Agreements (SLAs).
- Other job assignments that may be assigned by his/ her immediate head.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.
- Excellent problem solving and analytical abilities.
- Strong attention to detail and documentation discipline.
- Proactive attitude toward learning and continuous improvement.
- Fresh graduates are welcome to apply.
- Equivalent work experience in a technical support an advantage.
ABOUT COSMOTECH PHILIPPINES, INC.
Since 1994, Cosmotech has been adapting to the technological landscape, from simple hardware and software systems to state-of-the-art operations powered by cloud technology, artificial intelligence, smart office systems, and sophisticated apps for private enterprises and government agencies. We have expertise in a range of domains, including IT and Building Management Solutions.
Our services include product distribution, project management, technology consulting and planning, engineering and system design services, project installations, equipment procurement/ logistics, and implementation/ commissioning.
Job Types: Full-time, Permanent, Fresh graduate
Pay: From Php20,000.00 per month
Benefits:
- Company events
- Health insurance
- Paid training
- Staff meals provided
Work Location: In person
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