Bilingual CSR

4 days ago

Taguig, National Capital Region, Philippines Cognizant Full time ₱1,500,000 - ₱3,000,000 per year

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Responsibilities:

  • Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
  • Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
  • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
  • Raise tickets for customer data updates.
  • Process credit notes as required relating to price or delivery discrepancies.
  • Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
  • Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
  • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
  • Liaise with other internal departments in respect of resolving customer enquiries.
  • Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
  • Cover for other team members as required (cross country cover required).

Qualifications:

  • Bachelor's Degree – preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration.
  • At least 1+ years' experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints.
  • Excellent written and verbal communication skills (English and Dutch).
  • Ability to prioritize and complete own workload with minimal supervision.
  • Experience of using ERP systems, preferably SAP.
  • Willing to work in UK, European and International Time Zones.
  • Amenable to work in Hybrid Setup

Why Join Us?


• Competitive Salary & Benefits – Earn well while enjoying great perks


• Career Growth – Clear paths for promotions and skill development


• Supportive Work Environment – Join a team that values you


• Comprehensive Training – No experience? No problem We've got you covered


• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

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